IamA Former TWC Tier 3 employee, and I know a surprising amount about the company and what to do when you have an issue with your ISP. AMA!
I worked for Time Warner Cable as a Tier 3 tech support/CSR rep for about 2 years. Although I left the company, I loved my job and I knew a surprising amount about different situations and problems customers could have. After all, my job was to be the smartest and best person a customer could speak with to get complex problems solved. I made a post in a semi-related thread and got a decent amount of attention and a request to do an AMA, so here I am. Ask away.
My Proof: Here is a PDF of my bill showing employee priced internet and cable boxes. ($24.00/month for 30/5 internet and every single channel including premiums and foreign language was probably the best part about working for TWC.)
Edit: 1:21 PM EST, I'm taking a break for lunch, and I'll try to answer more questions in an hour or two.
Edit 2: 3:20 PM EST, gonna be signing off for today. I answered a lot more questions than I thought. I still may touch on a few extra questions later tonight here and there when I can. Thanks everybody, this was extremely fun.