I’m Justin Maxwell. I co-founded an AI-receptionist company, and have designed for Apple, Google, Mint/Intuit, and...Theranos. AMA!
Edit/Clarification since "AI-receptionist" is throwing things off a bit:
Our team is real, U.S.-based receptionists, answering the phones and chats. We built an AI-powered system assisting them in doing an amazing job. So yes, we can all agree that automated phone trees are frustrating. Thankfully that's not what this is about.
- We're not a bot IVR system ("Press 1 for an awful experience, 2 to get frustrated").
- We're not replacing humans with robots
- We are not ushering the downfall of humanity (but I've enjoyed that discussion, so thanks)
Hello Reddit! My name is Justin Maxwell. I've designed websites, apps, products & led design teams for Apple, Google & Android, Mint.com/Intuit, Sony, and some very bad ideas startups along the way, ranging from those that fizzled out to those that turned into books & movies...like Theranos. (Oh, I even got to make the vector art for Jhonen Vasquez's Invader Zim logo along the way.)
Eventually I realized I'm a terrible employee, I hate writing weekly status reports for managers, and I like building things directly for customers I can speak with. So, in 2015, I started Smith.ai with Aaron Lee (ex-CTO of The Home Depot) — we're customer qualification for small businesses, with humans assisted by AI. We're popular with Attorneys, I.T. Consultants, Marketers, and a long tail of everyone from home remediation to agricultural lighting systems providers.
In the past 3 years we've been growing in the high double digits, answered hundreds of thousands of calls, our customers love us, and we're able to even give back to the charities & communities our team cares about. What sets us apart is our combination of humans + AI and extreme focus on customer need. So, ask me anything!
Proof: (first time trying truepic, lmk if this is incorrect) https://truepic.com/GXRIPLLA/
Thank you all so much for this incredible discussion. I honestly thought this was a 1 hour AMA that would fizzle out by 10am PST...and then we hit front page and the AI doomsdayers showed up. Then we got into some real juicy stuff. Thank you.
Edit (2018.08.29): I do not wish to add you to my professional network on LinkedIn. Sorry, it's nothing personal, I am sure you are a great person, but that's not how I use LinkedIn.