I teach waiters how to use psychology to improve their customer service (leading to better tips, sales & return customers) - AMA
I am from the UK and have worked with waiters from around the world, teaching them how to take some of the latest psychology, neuroscience and group dynamics and modify their service in an unconventional way to help the customers to enjoy their experience more.
The techniques we teach help servers to drastically improve their tips, which as a measure of customer enjoyment means that customer satisfaction is high.
I have just started blogging about this and hope to release some information products for servers around the world.
This AMA is both for me to see how many servers are out there with questions about making getter tips, and to answer any questions you may have about what we teach, what we think about customer service in general and what we believe will happen as the restaurant industry continues to grow.
EDIT: THIS AMA IS NOW FINISHED
Thank you everyone for the great questions, the positive responses and the more challenging ones. I hope you enjoyed it as much as I did and I'm sorry if I didn't get around to your question. I tried to ensure that I didn't answer the same types question too many times and not just focus on the good ones - such as by responding to requests for justification of my qualifications & the relevance of neuroscience to waiter tips.
Over the next few days I will try and answer some more of the questions at the bottom of the list, but I won't be answering questions left after the 16th July as the cut off.
Thanks again for a great first AMA experience!