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AtlantaFan40 karma

What are your thoughts on server scripts? For instance, when you go to a chain restaurant like say, Longhorns, and the server follows an introductory script filled with suggestions and recommendations. I can't stand this. It amazes me that so many corporately run restaurants adopt such horrible, phony scripts to implement across their business as a whole. I hate this because it makes me feel like my server has no personality, and are being forced to up-sell from start to finish. I call it robot serving. Have you ever consulted for a company with similar business practices? If so, how did you implement your ideas alongside it?

Edit: a word