sfzoo42028 karma2013-07-15 18:45:05 UTC
I like the mirroring aspect. i've alway done it but never noticed it.
I find that another good tactic is to ask a simple question that pertains to their preferences. This gives them the notion that you're actually considering what they would enjoy rather than you pushing some product in their face.
=What would you recommend for dinner?
can be followed with:
-Well, are you looking for something hearty? little lighter?
-Are you in the mood for steak(Fish)?
-Will you be having wine? (I really like this one, it sets up another upsell)
-Do you have a strong appetite? or are you a light eater?
-Are you spice sensative?
These types of questions do 2 things. It gives you more information to make an honest recommendation. And it gives you credibility.
Once you establish trust/credibility it becomes easier to suggest a higher priced dish, with a nice wine to pair ;)
Another thing that I try to do is to find something that I don't like, or is an unpopular seller, and tell the guest exactly that.
=What would you recommend?
Can be followed by:
-ah, the calamari isn't as fresh as i'd like it. otherwise, everything is quite tasty.
-eh, the guy on the grill today seems to be torching all the meat...but the fish looks amazing!
-I'm not a fan of farmed fish, which our salmon is. But our Seabass is always line caught and is outstanding!
Trust. Upsell. That's my motto. (i just made it up)
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sfzoo42020 karma2013-07-15 18:47:46 UTC
not allowed to carry more than one table's order at a time?
wow. that is a restrictive policy that is detrimental to adequate service.
sfzoo4207 karma2013-07-15 20:46:00 UTC
the only possible answer.
makes total sense, now.
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