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sfzoo42028 karma

I like the mirroring aspect. i've alway done it but never noticed it.

I find that another good tactic is to ask a simple question that pertains to their preferences. This gives them the notion that you're actually considering what they would enjoy rather than you pushing some product in their face.

=What would you recommend for dinner? can be followed with: -Well, are you looking for something hearty? little lighter? -Are you in the mood for steak(Fish)? -Will you be having wine? (I really like this one, it sets up another upsell) -Do you have a strong appetite? or are you a light eater? -Are you spice sensative?

These types of questions do 2 things. It gives you more information to make an honest recommendation. And it gives you credibility.

Once you establish trust/credibility it becomes easier to suggest a higher priced dish, with a nice wine to pair ;)

Another thing that I try to do is to find something that I don't like, or is an unpopular seller, and tell the guest exactly that. =What would you recommend?

Can be followed by: -ah, the calamari isn't as fresh as i'd like it. otherwise, everything is quite tasty. -eh, the guy on the grill today seems to be torching all the meat...but the fish looks amazing! -I'm not a fan of farmed fish, which our salmon is. But our Seabass is always line caught and is outstanding!

Trust. Upsell. That's my motto. (i just made it up)

sfzoo42020 karma

not allowed to carry more than one table's order at a time?

wow. that is a restrictive policy that is detrimental to adequate service.

sfzoo4207 karma

the only possible answer. makes total sense, now.