IAmA I'm a grocery store worker in the midwestern USA; CVD-19 is making people nice to me
Please forgive my subpar formatting, I'm posting this from mobile.
I'm posting this here as well as r/aldi, there are some good questions there at the moment. I don't know how to x-post, and am not going to dive into how right now.
Hello, as the title says I've been working for Aldi for 4 years now (it'll be 5 in a few more months!)
Given the state of things right now, I wanted to take a moment to thank all of you loyal Aldi shoppers, as well as answer any questions you might have.
Seriously, you guys have been the best. This week has been crazy busy, but almost every single person I've encountered has been so kind and understanding. Me, and all of us that work for Aldi appreciate it. Your simple "Thank you for being here" or "you guys are doing great" do more for our morale than you think.
But, all that said, this has been a taxing time for all of us. I know it, you know it, and the higher-ups at Aldi know it as well. They recently enacted a $2/hour pay bump for all employees, and have (from what I've seen) been increasingly flexible regarding when people cant make it in because of child care, or health concerns.
In regards to health/cleanliness, we stepped up our cleaning like a week ago as this was all getting real in my area. We have more time alloted to clean per day, with certain tasks that are done:
-constantly =Washing/sanitizing hands between transactions =disinfecting the order divider sticks
-hourly =disinfecting card readers
-5 times daily =disinfecting all door handles =disinfecting cart handles
-daily =disinfecting store equipment (the bread dollies, jack handles, walkie talkies, all that stuff)
All of these are the minimums we currently have. I know at my location, we try to wipe every cart handle when swapping carts, as well as the card readers when it isn't a contactless payment.
-If able, be at the store when it opens. The truck ~should~ be fully worked, and as long as you ask nicely, we are happy to check on whatever hasn't been done yet.
-When loading your cart onto the checkout belt, start with your large and heavy items. (Gallons of milk, juice, 10lb bags of potatoes) followed by boxes of frozen goods. They stack nicely, and wre typically not going to be damaged by things like cans which I would recommend putting up next. (When everything calms back down, and you can buy entire flats of cans, or youre getting flats now put full flats up first). Qfter cans I would put things like cheese, glass jars, and butter. The stuff you don't want to break but can handle some hard knocks. After that, your fragile stuff. Produce, bread, chips, and eggs. Try to group everything as much as possible, and I personally don't mind having split cases of cans, especially if you take the time to let me know.
-Bring a quarter. Please. If you don't, please ask a cashier for one. If they deny you one, PLEASE escalate. I know it can be hard to navigate with a cart when it's busy, but if you have more than 1 bag worth of stuff it's going to slow us down at the front end. (This is as much a tip as it is a plea for help) and please, dont ask to just "borrow the cart for a second" If you need a cart, just get one. We do need all of the carts we have uo front, and when we see an order that we know will clog the line we offer ours.
FAQ: Q: What days do you get shipments? A: Most stores get trucks in every day, and we try to have everything out before store open. To find out for sure, ask a team member at your favorite location.
Q: When are you getting TP, sanitizer, wipes etc. back in? A: That depends. At my store, we've been getting toilet paper in most days. Usually a pallet of one of the higher volume sellers, and about 15 units of the big 30 roll packages. It all depends on how much your stores warehouse has/had on hand. For sanatizer, wipes, and all that? It'll probably be awhile. The folks who make those are busy beyond belief just trying to keep up with the medical industry's needs.
Q: Why don't you have the milk I like? A: I was told the dairy industry made the decision to focus on the highest volume milks like 2%, so skim and 1% may be harder to find. We are still receiving them, but not in the quantities we are ordering.
Q: Why should I believe anything you have to say? What do you know? A: I am just a shift manager, but I have a pretty solid understanding of how Aldi runs. I hate telling you guys no or that we don't have something as much as you hate to hear it.
Q: Wow, has the world gone crazy or something? You guys have been wiped out! A: I guess so, I'm sorry we didn't have what you needed today.
I wanted to share all of this because I know many of you are as unsure of what comes next as we are, but we are trying to do what we can to make this a little easier. I'm sure I'm coming off as a shill, but I love working for Aldi. So, sorry for rambling, but AMA. I can't answer specific questions regarding sales numbers and the like, but am happy to answer anything else.
Thank you for being here, how can I help you?