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A second principle is that teams that better represent your customers will better understand your customers,

Asian dude here. So if my customers are mainly rich, white, male, hetero golden boys, I should try to make my team be rich, white, male, hetero golden boys?

You have to realize it works both ways. Just because my customers might be gay poor Hispanics, it doesn't mean hiring a gay poor Hispanic is the best decision.

Funny thing is I know how to do it. But I forgot.

So if they give me like five minutes of prep on the internet I should be able to program a binary tree or Floyd warshall's or djikstra's algo. But right now, I can't even remember what those last two do (find a shortest path?).

You should demand a refund on your PR degree.

They already said in their original post that it's supposed to be as fast as C and as easy as python

I feel like if I saw him in person, I'd be like "I know this guy... Was he one of my former professors? A coworker? Howie Mandel?"