Hi there,

I recently just left a job in revenue management with a large hotel/casino/entertainment company here in Las Vegas that has multiple properties on The Strip. Each property averaged from 2,000 to over 5,000 rooms!

My main job was to set the hotel room rates at these properties to ensure we maximized revenues.

I also worked with marketing departments to create promotions (the "Book Now and Get 20% Off + $50 F&B Credit!"), the casino departments for setting comp rates, hotel operations, and online travel agents (Expedia, Orbitz, etc).

To Get the best deal on a hotel room in Vegas, try this:

  • Google your hotel name and then "Promo code" (i.e. "Caesars Palace promo code")
  • No luck? Try the hotels Facebook page or Twitter accounts.
  • Book directly though the hotels website! BOOK DIRECT! BOOK DIRECT!
  • Use your players card anywhere and everywhere it's accepted.
  • Be nice to the staff when checking in and during stay - seriously. We keep comments about you.
  • Keep in mind we have resort fees for every hotel on the strip. Revenue Management loves them, everyone hates them.

Fun Fact, we make mistakes sometimes.

My Proof: http://i.imgur.com/RAjFUP1.jpg plus verification from the Mods.

So, Ask Me Anything!

EDIT: Im following a recipe from r/slowcooking so I got plenty of time. Keep em coming.

Comments: 517 • Responses: 87  • Date: 

shaunc86 karma

Did you ever make mistakes the other way, like posting rooms for $1.07, and if so did the property honor those rates? On average, what percentage of room inventory is usually booked vs. sitting empty?

VegasRateRedditor168 karma

Mistakes are made constantly! We also audit constantly to catch them.

My worst mistake was setting a suite to $66/night for Friday and Saturday over EDC Weekend. The rate should have been $660. It wasn't caught until the next day. Because it went out to our OTA's, over 1,000 reservations came in for that suite - that hotel didn't even have 1,000 of that room type. When those guests checked in, they were most likely moved to a lower level room with inventory. However, we will try and accommodate.

It totaled over $120,000 in lost revenue.

Rates won't go out that low. We have some parameters in place to prevent that. For example, the hotel that I screwed up - the lowest possible rate at that hotel was $55 - so they system didn't catch a $66 rate. Anything below $55 wouldn't have gone out.

Doctor_Pedobear34 karma

I was lucky enough to catch something like that for EDC weekend. Use some expired promo code that gave me a Fri-Mon stay at Vdara for EDC all under $300-$400

VegasRateRedditor32 karma

Nice! I love Vdara. No smoking and an easy walk to your room with easy access to Bellagio, Aria, and Cosmo.

Keep in mind, it is up to the hotels discretion to honor those rates.

gnisna15 karma

Wow, that's huge losses. What was the consequence of that? I run a (very) small hotel, and I'd be pretty upset if this happened. One or two reservations, that I can let slide.

I'm guessing that $120k revenue is likely close to $120k in income in this case, as the expenses shouldn't be that different.

VegasRateRedditor29 karma

I was suspended with pay for 1 day.

The argument is, who's to say that $66 isn't the right rate for that room? It's economics - if the rate of $66 can gross more profits than $660, we wouldn't know. I know it's a little hard to understand, but revenue management is all guess work based on some forecasting. The $120K lost was just in pure room revenue. That did not include resort fee or estimated spend per folio.

How many rooms do you have?

playing_the_angel40 karma

How did you work your way into hospitality revenue management in Vegas? Kudos to you for doing so in such a competitive town in terms of that industry!

VegasRateRedditor88 karma

Vegas is a very competitive industry - especially Revenue Management. Revenue Analysts jump all over the city though, so it's a very small group of people who know each other.

I was a hotel engineer before! I went to room calls and fixed things.

RM is about problem solving really, and I learned how to trouble shoot from engineering.

I also met a high level executive on Grindr and talked with him for months - which I believe may have helped me. I never met him until I started the job.

dbu85545 karma

Engineer with 501?

VegasRateRedditor6 karma

Oh god no. I'd never want to work for a union. It was an off strip property.

flingthebooger39 karma

Have you ever accomodated a top celebrity?

VegasRateRedditor91 karma

Very rarely will we know when we do.

Most celebrities stay under an alias or a managers name. Ariana Grande uses a different fake name EVERY TIME - which makes it a pain for our VIP Staff/Butlers.

Celebrities/Presidents/Politicians do not get special room rates - but they may get a room that isn't offered. For example, Jamie Foxx was put into a suite when they were 'sold out' to the public. The booking of these high status guests are usually handled by foreign affairs or an executive VIP agent.

IamMrT14 karma

How does it work if a celebrity does stay there? Do they check in under their alias and later notify the VIP staff somehow? I imagine they would only allow certain employees to know to try and keep it on the DL.

VegasRateRedditor32 karma

I know Obama stays at Bellagio. And when he does, he pretty much has the Spa Tower (the tower to the south of the main tower) half given to himself and secret service. Only select employees are allowed anywhere near the elevators in back of house.

They will most likely be a Non-registered guest (NRG). That means you can call and ask for them, the hotel will see them, but they have to lie to you like they aren't there.

And yes, when celebrities are in, only a select few on property now. But it happens so often, many of us don't even care.

peeinmyblackeyes19 karma

FYI: Obama doesn't stay on the strip anymore due to the PITA/lost revenue of the strip operators.

He rents out the hotel @ Lake Las Vegas or a nice Marriott in the SW.

VegasRateRedditor13 karma

Oh good to know. I remember his last visit was at LLV but wasn't sure if it was a permanent thing.

VegasGeoff8 karma

He doesn't always stay on the Strip or at the Lake. In 2012, he stayed at Element in Summerlin.


VegasRateRedditor4 karma

I pass by that place on my way to LVAC and always wonder who would stay there...

iWant_To_Play_A_Game34 karma

How can I snag a deal?

VegasRateRedditor42 karma

See my original post.

Sign up for the guestbook, follow the social media accounts, and Google! But remember, always book direct.

November and December also have the best rates as it is the slower season.

SinkHoleDeMayo24 karma

lowest possible rate at that hotel was $55 - so they system didn't catch a $66 rate. Anything below $55 wouldn't have gone out.

I check rates from time to time just to see, but the direct rates never seem to be any better than booking a package deal with an aggregator. Thoughts?


In my experience, when push comes to shove, the hotel must deal with the entities that booked the room, which technically isn't you. I flew into NYC one time and had to deal with someone in Fiji to get my rental car released because I switched airports

VegasRateRedditor18 karma


When you book with an online travel agent (OTA), you are not a guest of the hotel - you're a guest of the OTA. The hotel really can't do anything for you - you are faced with the burden of contacting the OTA on your own.

Rates must be the same due to contracts with OTAs. Some OTAs may experience downtime or lag which will show a different in rates between OTAs. But when you click 'Book Now', the site will re-cache and your rates will update.

flychance16 karma

Why booking direct? I haven't tried specifically in Vegas, but I have definitely seen hotels cost more on their website then on a site like hotwire/expedia/priceline.

VegasRateRedditor37 karma

Because Online Travel Agents (OTA's) get a commission off bookings around 15%. So for a $100 room night, we would give an OTA $15. And when you book though an OTA, you are a guest of theirs, not the hotels. Kinda strange right?

The hotel receives NO information about you other than your name, room type, and check-in/out dates. Have a problem with your reservation? The hotel can't do anything.

When you book direct, you give us your information. With that, we can market to you directly. You'll start receiving offers which are pretty good! When you check-in and a front desk agent sees that you booked with us, you are MUCH more likely to get a complimentary room upgrade and better service. Your needs will be met sooner and faster than anyone who booked with an OTA.

essjay200924 karma

From personal experience I've found it cheaper to book through an OTA and I've received better benefits. For example, staying in Vegas a couple of months ago I booked through the AMEX FHR agency and got a cheaper rate, an upgrade, F&D vouchers and late checkout. I know the FHR scheme isn't a normal travel agent (as you have to have certain status with AMEX), but it's worth pointing out that it's not universally true that booking direct is better.

IamMrT9 karma

I think that's more the exception than the rule. He's probably referring to stuff like Orbitz, Priceline, etc.

VegasRateRedditor19 karma

Yeah, the AMEX FHR offer is really, really good.

BIOdire12 karma

I know for our hotel it is more difficult to upgrade someone from the shitty room their OTA randomly decided to book them with, whether they wanted it or not. The rate is posted, the OTA charged, and trying to get the system to change from two double beds to a king suite without it demanding more from Expedia is a bitch.

VegasRateRedditor7 karma

What PMS do you use?

hearingnone9 karma

What is PMS?

VegasRateRedditor7 karma

PMS = Property Management System.

The one our company uses is Opera.

You can see a few images of what the front desk sees!

Every hotel should have a PMS, all major ones do. Smaller family run hotels may use paper.

tupungato6 karma

Sooo, to sum up: I can actually get the room cheaper at a random online booking website, but I'm going to be treated better by the hotel staff if I book more expensive, but directly?

Seriously, even if a hotel advertises that direct booking is cheapest, it usually is not. I checked one of the hotels from your image, Planet Hollywood right now. Cheapest deal for 2 nights on December 12-14 directly at PH is $273.52 (incl tax) + resort fee of $58.00.

The same stay booked with a random OTA is $233.42 (incl tax) + resort fee at at least 3 OTAs. And these OTAs also have deals/discount coupons etc.

VegasRateRedditor6 karma

Dec 12 - 14 are exactly the same rates on Expedia and PH.com:

Expedia $119/nt

PH.com at $119/nt

Otaman45632 karma

If I sandwich a tip at check in, does $20 vs $60 make a big difference?

bsievers28 karma

So, how exactly do you pull this to get a better room? I've never gotten down the balance between "hey, i'm a douche trying to bribe you to get me good stuff" and "just throwing some appreciation your way"

VegasRateRedditor64 karma

Front desk agents get the "$20 trick" all day long, every day. They know what's up.

The good front desk agents will take the money, put it on the desk between you and them and leave it there. If they can get you an upgrade, you leave the money, if they can't they will let you take it back.

paleperson19 karma

My Dad always slides a $20 (or maybe a $50, I don't know for sure) their way and says something like "My wife and I don't get to vacation a lot, is there anything you guys can offer to make our stay a little more enjoyable?". He's gotten room upgrades every time so far.

VegasRateRedditor10 karma

We can actually see all of your pasts stays if it has been within the same company. We can see how long your stay is, how often you come, and what you spend within a few clicks on your reservation. Most likely, the FDA didn't check or care to.

VegasRateRedditor15 karma

Depends on the front desk agent. I've never worked front desk.

ASK_ME_IF_I_AM11 karma

If I sandwich a tip at check in

What does this mean?

VegasRateRedditor14 karma

Have a folded $20 bill in-between your ID and credit card.

slapded5 karma

I heard it's a $50 trick now. :(

VegasRateRedditor8 karma

Trust me, a Front Desk Agent will be very happy with $20.

DragonMLIB4 karma

So even though they see it all day every day like you said earlier, it still works?

VegasRateRedditor10 karma

A check-in time should take less than 5 minuets per room. Say they have 3 of 10 check-ins offer a $20 tip, that'd be 50 check in's and 15 offering $20 = $300 * 7 Hour shift = $2,100. That's on a high end too.

It doesn't always work as the other FDA have said.

Lofarl24 karma

Would complaining about a room really work as in getting a upgrade? I stayed in a corner suite in the Aria in August. One of the tv's never worked, the fridge door was broken and I hoped to get one of the rooms where the bathroom was looking over the strip. Instead I got one of the ones where it's in the middle. I kind of wanted it changed, but being from the UK I didn't want to make a fuss.

VegasRateRedditor28 karma

I've stayed in that suite too! It's a really cool room.

For complaining and wanting an upgrade, it won't happen. If you are nice and say that you're really dissatisfied with your room, they will most likely move you to the same room type you had before or may give you a resort credit. It also depends on how full the hotel is and if there is inventory of that room type.

Think of upgrades as this: We have a fixed cost on rooms. For example, a standard deluxe room costs us $36/night. A suite can be over $500/night. When you upgrade, that margin of our profit is decreased. And there is always low inventory on higher end suites - we will keep that room type open for a last minute booking of someone who's willing to pay full price.

LoctiteGel23 karma

Why don't the hotels cater to locals (or do they?) in an effort to get better viral marketing? I travel quite a bit for work, and every time I get on a plane to come home, the person sitting next to me immediately start asking me for recommendations for shows to see, hotels to stay at etc.

VegasRateRedditor48 karma

We do market to locals, and all of our hotels have local discounts. Vegas locals get room discounts, discounts on restaurants, 50% off show tickets, and a ton more.

Living in Vegas is great because they really do appreciate the locals. Over half of this city works in the hospitality industry, so they keep us happy!

LoctiteGel15 karma

Is there a secret handshake or sign up page? Aside from the offer that Cirque runs each year, I've never seen locals offers advertised.

VegasRateRedditor18 karma

Nope! Just show your local ID for most restaurants and shows. Local room discounts are usually on the hotel website:



sniper4322 karma

Any notable stories of people claiming ridiculous reservations that were never actually offered?

Alternatively, what is the oldest coupon you had to accept?

VegasRateRedditor53 karma

We have a woman that books 5 or 6 high level suites at our most luxury property. She books them on the most expensive dates a few months out, then always cancels them the week before. We've never seen her come in and she has never stayed. It's like she was trying to have us hold $20K for her, then refund her. We've reported it, but not sure what's happened.

ieya40416 karma

Feels like her plan is maybe to ensure that suites aren't booked, so that someone can come along and get a last-minute deal type thing?

VegasRateRedditor15 karma

Could be! We do not over book on suites unless we have a solid backup plan. A guest willing to pay $4K/nt for a suite, we better have one in inventory!

Sloshyboy3 karma

Do you over book normal rooms? What's the backup plan? :)

VegasRateRedditor5 karma

Yes, we over book the standard rooms. The backup plan is to go to a higher suite type. Some rooms are left vacant in the casino block and we can pull from there if we have availability.

shaunc5 karma

There isn't a non-refundable deposit for that? Or is she cancelling early enough to avoid penalties?

VegasRateRedditor15 karma

Canceling early enough - you're reservation is refundable up to 2 to 3 days before!

VegasRateRedditor33 karma

Oh, another, when you check in, you can be requested as a Non-Registered Guest (NRG).

That way when anyone calls you, the hotel has to say you're not there and they've never heard of you.

NRG reservations are pretty constant with some people - mostly husbands that cheat on their wives. The property teams know exactly what's going on and who they are, but have to act as if everything is just business as usual.

sanderson2217 karma

how high did you jack the prices up during maypac?

VegasRateRedditor6 karma

See the reply above ;)

sanderson225 karma

cant find it

almightybuffalo15 karma

Is it better to call to book or book online?

VegasRateRedditor35 karma

Book online. Calling into book usually charges a 'convenience fee', just like the airlines. It's stupid.

maegan0apple9 karma

Sounds more like an inconvenience fee... I'd much rather do something online than call and talk to a person. And I'm sure they have other shit to do rather than answer phone calls for things that could be done online. So if you inconvenience them, you get a fee. lol

VegasRateRedditor6 karma

We have an entire army of people that only do reservations. This fee cut that labor in half. Most of the reservations agents just show guests how to book online now; walking them through step-by-step.

Mcfinley11 karma

Is timing ever important when booking rooms? I know the day before a flight takes off, rates sometimes drop dramatically so that all seats are sold

VegasRateRedditor34 karma

Timing is hard!

If a convention drops out last minute, we have to drop the rates to fill the rooms they had blocked off.

A prime example is the Mayweather vs Pacquiao fight weekend.

The fight was announced and we sold out all of our hotels because reservations were coming in like crazy. We couldn't control it. So we opened up one room type at a stupid rate, $1,600 per night. Reservations were still coming in. HOWEVER, no tickets for the fight had been released or even available to the public. People were booking without tickets (a stupid decision if you ask me). Once tickets were released to the public, a few days before the fight, everyone cancelled their rooms. Rates were $1,000 one minute then down to $100 the next. We knew that is was going to happen, but we didn't know how many tickets would be released etc. It was a clusterfuck of a weekend for sure.

This is the best representation of that from the fight weekend: http://i.imgur.com/1Kf9pgt.jpg

James-Wing9 karma

Wait why did everyone cancel their rooms?

VegasRateRedditor36 karma

Because the cheapest tickets to the fight were $5,000! The contracts for the fight weren't signed until 3 days ahead of time - and without signed contracts, tickets can't be released. And the tickets that were released were only a few thousand to the general public. No one could get tickets - so why even come anymore?

That fight wasn't even worth the PPV.

Johnnyfiftyfive10 karma

Did you get to eat free in the restaurant or did you have to bring your own lunch ?

VegasRateRedditor18 karma

Our office is located off the strip and not attached to a hotel. So I had to bring my own =[

Every now and then our property teams will invite us to lunch; that's usually when it's comp'd off.

BigHatsAndLittleHats10 karma

Do you know what the deal is with "resort fees"? It seems like it should just be included in the price of the room if it has to be paid regardless of whether you will use any of the resort facilities. Do people get mad about this a lot? Why does it even exist? Thanks! (Edited after seeing a similar question here).

VegasRateRedditor9 karma

See this question I had in r/Vegas:


Resort Fees will never, ever be going away. Sorry. As a consumer, I hate them. But as a revenue management guy, they're hard not to like. Resort Fees are hard to explain, but I'll do my best: We pay a commission to OTAs for every room night booked. Normally around 15%. So when you book on Expedia 2 nights at $100/nt, the OTA gets $30. With resort fees, that is our money. OTAs don't get any of that. So we get an extra $30/nt from you. Resort fees are also important on placement on OTA websites. Most (if not all) users sort by price. MGM Grand can have a $60 showing, Planet Hollywood will be $65 - most will go with MGM Grand. However, MGM Grand has a $30 Resort Fee and PH has $25 - so they're the same price. But MGM Grand just took a ton of bookings from PH for a simple $5 difference. VegasTripping.com has a great image and article explaining it: http://www.vegastripping.com/news/blog/5094/pencil-the-golden-gate-and-the-d-add-resort-fees/

ReginaldStarfire3 karma

I understand the need for a resort fee when booking through an OTA. But if I book direct through the property's web site I still get charged a resort fee? What gives?

VegasRateRedditor5 karma

That's the placement in the market too! A lot of people use Kayak to find their hotel, then book through the hotel website (which I highly suggest).

It's also contracts. We have to have the same rates and inclusions on our website as is available to OTAs. Even if it's something simple as a 'view upgrade'. That's added value. That's why when you enroll in the players card we can give you exclusive rates - because a players card is considered a 'private club' even though it's free to enroll.

sunnyspiders10 karma

Who should I be tipping?

VegasRateRedditor22 karma


(not on the list, dealers! $5 for every hour of play or more if you have a large win)

Really anyone providing a service. I do suggest tipping housekeeping $2-$5/nt. That's a rough, very under appreciated job.

invalidreddit4 karma

Do you suggest tipping housekeeping as you go or at the end of the stay?

VegasRateRedditor6 karma

I tip as I go personally. My mother likes to do a lump sum at the end. $2 to $5 a day.

MrsSoundGuy-1 karma

As a former Las Vegas Strip property employee, I can say that housekeeping is also made up of THE rudest people. Makes sense why they don't have a "Front of House" (so to speak) position.

VegasRateRedditor10 karma

Really? I've had nothing but good run-ins with housekeeping! I stayed at SLS a few months back and the staff was awesome. I asked the housekeeper how she got the beds to perfectly mad and she was very excited to show me! I now make my bed like that every morning.

FightingIrish1010 karma

Did you or any of the staff get paid off to tell the paparazzi that there was a celebrity at the hotel?

VegasRateRedditor28 karma

Honestly, we really don't give two shits. This is Vegas. There are famous people here all the time and very frequently. It isn't worth releasing private information and losing your job for $100.

ifiwastheilluminati9 karma

I know both are illegal but is it pretty common for tourists to get hookers and also smoke weed in their hotel rooms?

VegasRateRedditor7 karma

Prostitutes are illegal, but escorting is not.

Smoking pot in your room will make the room smell and hallway smell. Any complaint will get a security guard to check it out (they have to). Housekeepers will also smell it in the room. If caught, it's a $500 fine in a non-smoking room and could face legal consequences.

Hotel staff is trained how to notice and find drug rooms.

jamesbrummett9 karma

A group of friends and I will be visiting vegas for a conference next year. There are 5 of us and the room says it will only accommodate 4. We of course cannot afford another room so we intend to sneak the 5 person into the room. I would image thats frowned upon but we don't really have an option. What kind of things should we do to keep from being caught, and if we were to get caught, what would they do?

VegasRateRedditor4 karma

What hotel? Your convention should have a booking link for your rooms or a special rate code.

jamesbrummett4 karma

Red Rock. There is a special room rate that we are using but it still only allows us to have a room for 4 people.

VegasRateRedditor10 karma

I love Red Rock! That's my place when I gamble off strip.

Their rooms are pretty large. You won't have a problem with a 5th person in the room as long as you aren't advertising it or being loud. If security does find out there's a 5th person, they will give you the option to buy a 2nd room or everyone leaves. The incident would be noted on your profile for future reservations.

I may just be a princess, but I've slept on many hotel floors and those days are over.

WhiteDevil6667 karma

What's the deal with getting discounted show tickets?

VegasRateRedditor9 karma

....I work in hotel side. Sometimes we do package deals with room and show - those will be coming up soon since it's the 'slow season'. Keep an eye on hotels social media pages!

almightybuffalo7 karma

Do you know if most resorts do a price watch? I.E. If we book and rates drop would they drop or do they remain the same?

VegasRateRedditor19 karma

Rates fluctuate quite often. If you book and prices drop, your prices will stay the same. However, if you call in, Im sure a reservations agent would adjust them down. Cause if you're outside of the cancellation window, you can just cancel your room and re-book at a lower price.

mt1rdt7 karma

What does the front desk see when they check your player status?

Do they just see some code you fall into like "this player spends X per night at our hotel, give him this discount" or do they actually see your specific value?

I've called in just to see what the desk tells me while I've been checking my rates on the site and results vary. Sometimes the rates are exactly the same, sometimes more or less from the agent vs the site.

VegasRateRedditor9 karma

The front desk can't determine what kind of discount to give you.

We have a huge department, loyalty marketing, that decides all of that. The algorithm used makes my head spin! Each player is assigned a value, then we determine what we can give you based off your value. That value is a combination of your gaming spend, how long you play, non-gaming spend, average trip length, age, geographic location, income, etc etc. Then an offer in your value range is loaded to your account by loyalty marketing. Your account may have 5 to 15 different offers on it! The agent is just looking at one they believe is the best.

Keep in mind the added value to marketing offers. Your rates may be $5 more, but if you're getting a $150 F&B credit, it's worth it!

EconMan6 karma

What software do you use to help decide prices? How much human judgement is there in the process?

VegasRateRedditor10 karma

There's a lot of human judgement!

The problem with current hotel revenue management systems is that they don't recognize sister properties.

So if we had to walk 500 people from one property to another, the system can't recognize that and adjust accordingly.

We mainly use Excel and SAS. Analysts stay with properties for a long time then learn how a hotel books. We have a lower end hotel on the strip that will have 50% occupancy then over night be at 110%.

EconMan6 karma

So if we had to walk 500 people from one property to another

Interesting! What do you mean by "Walk"?

VegasRateRedditor15 karma

A walk is when we 'walk' someone to another property.

We book our hotels OVER 100% occupancy because we expect a 10% no-show rate. However, sometimes that 10% shows up. So we have to find available rooms for them at another property. We give them their room at the other property free and offer a generous F&B credit. We pay for the taxi ride and bellmen to deliver their luggage.

We don't want to cut off our booking at 100% even, because then we will have rooms go without anyone in them!

EconMan3 karma

Oh gotcha, just what you do with the overbookings. I'm surprised the RM systems can't deal with that to be honest.

VegasRateRedditor10 karma

Hotels, especially Vegas hotels, are so far behind in technology it's embarrassing. The industry is very afraid of change and resists it a lot.

ChuckinTucson5 karma

I worked in marketing for a luxury 1,200-room hotel in San Francisco. This was a long time ago with RM was just coming into vogue. I know that we used to have a way to check the no-show history on specific conventions and then book accordingly. Also, I know that 24 hours in advance, all reservation/revenue decisions passed from the reservations manager to the front office manager.

VegasRateRedditor7 karma

This is still true in Vegas.

The day of, all that power is passed to the property team. RM has control over everything the next day and beyond.

We check our no-show time series data as well, but with how many large conventions Vegas has, it's so hard forecast. Our conventions sales team is very good at locking them down though.

a-dark-passenger1 karma

I assume that doesn't happen too often though?

VegasRateRedditor2 karma

No, the 10% do not normally show. There are a few front desk agents here that will probably tell you the stress of working swing, having 0 rooms available and 46 reservations left to check-in.

owltime2 karma

"Walk" is when the hotel overbooks and even though you have a reservation they don't have a room, so they make accommodations for you at another hotel.

Walking 500 guests sounds miserable.

VegasRateRedditor6 karma

Well, it was really 500 per day. We have a large convention and had to walk 1,500 people over 3 days.

DirtyPerrier5 karma

workers in Vegas seem to have gotten nicer in recent years. is this because of Yelp?

VegasRateRedditor10 karma

Maybe a little.

People are coming to Vegas nowadays to have an experience. They want the Vegas Experience, not to spend all day gambling.

So these major hotels realize, "Oh Shit - this guest will never come back because of how X talked to them." The personal interactions are becoming more important than ever to get an edge over the competition.

Also, I think after the 2008 crash, which hit Vegas EXTREMELY hard, people realized you guys are the ones keeping us employed. By you spending your vacation here, you're supporting me, my family, my coworkers, and our economy. We want you to come back again and have an amazing experience.

philckd4 karma

What hotel would you suggest for someone who's never been to Vegas and on a budget? My friends just got back from Vegas yesterday and I always wanted to go. Also, what attractions would you suggest and see(unless its absolutely must see?)

VegasRateRedditor18 karma

If you're on that much of a budget, look at staying downtown! Downtown has some really awesome hotels - The D is my favorite.

On strip, just remember, you are getting what you pay for. If you book the $20 room at Circus Circus, know you'll be in the detached motel rooms and have a terrible time. If you can pony up and stay at a place like New York-New York or Planet Hollywood, your experience will be much better.

I highly suggest Absinthe at Caesars Palace! It's my all time favorite show. I'd see it over and over again.

philckd2 karma

What about near the strip but still near the places you wanna go?

VegasRateRedditor9 karma

You should check out Wyndham Grand Desert. It's off strip, no resort fee, and offers a free shuttle. Their two bedroom suites usually go for $150/nt - which on strip would be upwards of $300+.

ChollyMurphyyyyy4 karma

Is there any way at all to have the resort fees waived or at least discounted?

VegasRateRedditor5 karma

The only for sure way I know of is to be a casino player. Once you reach a certain level of loss or win, your resort fee will be waived.

saranwrapnation4 karma

How exactly does the comp system work? I'm going soon and about to drop a couple thousand and want to get as much mileage out of that as possible.

VegasRateRedditor9 karma

For the casino to comp you a night, it is all based off your play.

My advice is this: - Enroll in the players card. - Gamble your ass off at ONE location. And gamble where you want to stay. - After you're done, find the host office or host on duty and see if they can comp a night. Your night will be comp'd at the end of your stay.

Slot players are much more likely to get comps than table players. Tables have much higher odds for the player and casinos don't normally make money off them, therefore, it is much harder to get comps as a table player. Keep in mind, if you only bring $2K and lose it, it's laughable at places like ARIA or The Cosmopolitan.

Comps work based around 2 numbers: Theoretical and actual.

Actual = The Actual amount of money you lost/won.

Theoretical = The theoretical amount of money you should have lost.

So you play a $0.25 slot with $10,000, we know you should lose X amount of $ in X amount of time. But if you don't, your theo builds and builds.

UNLV Gaming says it well too:

Many casinos set comp (complimentary) policies by giving the player back a set percentage of their earning potential. Although comp and rebate policies based on theoretical loss are the most popular, rebates on actual losses and dead chip programs are also used in some casinos. Some programs involve a mix of systems.

Damndang4 karma

Why were there so many cheap rooms available for thanksgiving day when I was shopping around for this year?

VegasRateRedditor4 karma

Thanksgiving week is just a really, really dead time for the city every year. There are no conventions in town and people want to be home with their family. Same goes for Christmas day/week.

On those dates, hotel rooms may only make $7/night profit. That's how low are rates are.

erikciz32 karma

Isnt it cheapest to use priceline? Plane ticket and hotel packages always seem to be a few hundred less and you can still get FF miles.

VegasRateRedditor6 karma

Airlines are a bit different. They can wholesale their rates to OTAs. We give Priceline an amount, then the airline gives them an amount, then Priceline adds those values together for your "Package Deal". Our wholesale rates to OTAs are the same across the board, it's the airlines that fuck it up.

Little do people know that the hotel chains have those Air + Hotel too!



Our "Package Deal" rates are anywhere from $0 - $20/nt off what the standard rate is. I think it's always best to search around and book separate.

livingtorture2 karma

Book directly though the hotels website! BOOK DIRECT! BOOK DIRECT!

Can you please elaborate why booking direct is always better than the 3rd party sites?

Spartan89072 karma

Is there a best time of day/week/month to book a room? Is earliest possible always best? When are usually the cheapest times to book in Vegas?

VegasRateRedditor4 karma

The day most people book rooms is Monday. The best time, I believe to book, is at night (past 6PM PST) on Friday. The teams go home for the weekend and all they care about over the weekend is the next few days, so they won't be adjusting further out.

For major holidays (NYE), I suggest at least 6 months out.

Remember you can always call and ask for your rate to be adjusted if rates drop!

ShakeNBakes2 karma

What's your educational background?

What other careers did you consider before or after doing this?

VegasRateRedditor3 karma

I have my bachelors of science in economics.

I started in Revenue Management when I was 21 without my degree - most places do not require it.

Before I was an engineer. I would respond to room calls if your TV wasn't working. I focused mainly on HVAC. It's a pretty drastic change, but it's more similar than it sounds. Both involve trouble shooting!

I am now 25 and I moved to Casino Marketing.

CodexAnima2 karma

What's a good, nice hotel for a local for a weekend in Jan? Pondering treating someone to a vacation weekend and trying to sort out costs and such. Jan seems to be a big convention month.

VegasRateRedditor3 karma

Yes it is! We have CES, the porn awards, and a 3 day weekend!

Have you tried anywhere downtown? I like The D or Golden Nugget.

SuperSailorSaturn2 karma

As a hospitality student pushing through internships and getting those cool hotel jobs soon, do you have any advice about getting into the hotel industry? There always seems to be tough competition, and getting your name through the application process is pretty intense itself.

VegasRateRedditor3 karma

Yes, it's very, very tough to get in.

I got in because my hiring manager and I were talking on OkCupid (didn't know he was until after I interviewed), I had a friend already in the department, and I was talking to a high level executive on Grindr that helped get my app on the right desk.

So, get Grindr.

RolledAGWFBadIdea2 karma

Any specific tips if I'm trying to go to Vegas for New Years?

VegasRateRedditor7 karma

Im trying to stay on the strip for New Years too!

NYE is a day where hotels use restrictions like 2 night minimums or closed-to-arrivals. So to get a room, you'll most likely have to check in on Dec 30 and checkout Jan 1. So move your dates around a bit. The prime time to book NYE was about 6 months ago however. Keep an eye on your rates and cancel then rebook if they drop.

Last year I went to the strip and stood in front of Mirage/Casino Royal. I loved it. I suggest looking at Casino Royal since it's in a prime location with cheap offerings.

Oh, and bundle up! It will be COLD!

RolledAGWFBadIdea3 karma

I actually already booked accommodations checking in the 26th checking out the 1st at the Flamingo. 6 month in advanced thing was just the the kinda tip I was looking for.

VegasRateRedditor9 karma

Sweet! If you're at Flamingo, I suggest trying to walk towards Planet Hollywood and watch the fireworks at the entrance of the Bellagio driveway. Best view and so much fun. Getting back to Flamingo may take you an hour with the crowds of people pushing.

Also, hotels will NOT let you in unless your a NOIR, 7 Star Diamond member, or staying at their hotel. So find the bathrooms, find the nearest bar, and camp.

Have fun!!!

chainlynx302 karma

Is there any best time to book if I am going in a year? Is there a sweet spot to book? Also if I am travelling with a group any advice you can give to get a good rate?

VegasRateRedditor7 karma

Orbitz has this really cool rate map they do. It's a heat map, but for room rates! http://labs.orbitz.com/calheatmap/

I suggest booking early, then following your reservation once a month or so to see if rates dropped. If they do, call the reservations line and ask for the rates to be adjusted. If they won't adjust, cancel your room and re-book at the lower rate.

At 6 weeks our, start checking your rates once a week.

At 2 weeks out, start checking your rates every day.

At 3 days out, you can no longer cancel or adjust rates.

Group travel depends on how many rooms you'll need. If you're booking 5 or more rooms, there's a department called Small Groups which has a special reservations line and will coordinate everything for you!

SwissCanuck1 karma

12 year NAB vet here. When traveling on expenses no fucks given. When trying to get there to see friends and hang out, fuck you ! 49 a night either side, 350 a night during. How do I fight this?

VegasRateRedditor1 karma

(NAB is the National Association of Broadcasters and they have a huge convention every year, for those that don't know)

NAB isn't the only thing in town, there's also Spring Break happening. Plus this year the new arena will be having an event on every weekend in April - there is a huge demand for Vegas rooms. Unfortunately, that means rates go up. You may find some discounts out there, but many will be blacked out over NAB week.

Book early and keep checking to see if your rates drop. If they do, call the reservations line and ask for your rates to be adjusted down. If they won't adjust, cancel your room and rebook the same dates at the lower price!

LightningA-771 karma

What is the best luxury hotel that wont make your wallet bleed in Las Vegas? Is there any Kimpton hotels in Vegas?

VegasRateRedditor8 karma

No Kimton's (according to their website).

Personally, I love Mandalay Bay. The room rates are very decent. The rooms just finished a remodels and are quite big for standard hotel rooms. Plus you have the amazing beach, wave pool, lazy river, Foundation Room at the top, and concerts galore.

Just keep in mind - you get what you pay for =]

ethanspoppa_ok1 karma

So we have a room booked for this next year's EDC. Will a $50 at check-in get me an upgrade? We are staying at the Trop, for whatever it's worth. That's a small price to pay for an upgrade IMO.

VegasRateRedditor1 karma

So that upgrade will most likely just get you a 'view upgrade'. So you'll go from having a few of the pool to a few of the strip. It's only worth $5. So the agent will gladly upgrade you and pocket the $45.

EDC weekend is the 3rd busiest weekend in Vegas, hotels will be sold out. Chances of an upgrade are slim to none.

Also, be sure that you guys are following ALL hotel rules. No more than 4 persons in a room and do not get loud and crazy. They will find a reason to kick EDC patrons out. EDC goers are a huge liability to the property since most are under 21 and doing drugs. Just keep that in mind.

I'll see you at EDC 2016!

desertrat19731 karma

When you say always book direct, does that mean to avoid using programs like Total Rewards, as well?

VegasRateRedditor1 karma

Total Rewards is booking direct as it owned and operated by Caesars! Same with M life or Wynn Insider.

theatreofdreams211 karma

A friend of mine recently hooked me up with someone that works for MGM. He got me and 9 friends two suites in October at Mandalay for 3 nights and all we had to do was tip him $100 a person. Is this common practice that the hotel promotes for some purpose or could he have gotten in trouble for that? He assured us it was all legitimate, but I have my doubts. Had a great time regardless.

VegasRateRedditor1 karma

It is not common practice, but it is common practice in this industry of the 'Scratch my back, I'll scratch yours'. So someone probably owed someone a favor. You probably went over a very slow weekend (every weekend in October is slow except the first).

emboar111 karma

I'm currently in AP Microeconomics in high school; how much of what I'm learning would actually benefit me if I were to do your job?

VegasRateRedditor2 karma

Im an economics major! We do look at elasticity of demand pretty frequently, however, it isn't used in my everyday work.

As you advance with you'll learn about things like 'tourist trap'. Resort fees are part of that. I actually wrote most of my college papers on revenue management in hotels.

The fundamentals of economics is used every day, but formulas/actual lingo is not.

For example, I want my hotel to be booked with the highest amount of room rate with ALL rooms occupied. And using time series data and pacing, you will figure out if you need to adjust your room rate.

oneluv_hug1 karma

I want to book a room at the monte carlo or mirage with the highest f&b credit within the next few months( between Jan to march), will there be a certain month I should hold out on from booking? Is booking from a player cards website the same as direct hotel?

VegasRateRedditor1 karma

February is a really slow month, your rates will be cheapest then.

March is when Spring Break starts and Spring Break lasts March - April here. January is more a convention month with CES and the porn awards in town plus a 3 day weekend.