IAMA small business owner/mechanic with crazy customers. AMAA
We had a customer come in yelling and screaming one day, calling our manager all manner of racial slurs. (He's black) The customer himself was also black. So we bust in to make sure this guy isn't going to kill our employee. The customer says: "Who the fuck are you?" Tell him that I am the owner. And he shouts: "No you aren't, where's the other guy?!" It turns out he had us confused with another shop.
- There was a morbidly obese family who came in with 5 vehicles all to get oil changes. We have a large lobby and a lot of bays so it is maybe a 45-55 minute wait tops. Well they go and get lunch and we tell them they can eat in the lobby. They go and cram 5 morbidly obese people into a honda civic, and proceed to eat their lunch in their car, in the parking lot in the hot, Texas sun. It was freaking weird - We had this one customer, who unscrewed the tail lights and other parts of the car before she brought it in, so nothing was holding bits of the car together. She then sat in the lobby and talked about how: "I take the parts off mah cah an sue em fo breakin it." She didn't realize that our accountant, who was sitting next to her in the lobby to feed the birds, was one of our employees. Our accountant told us and we went outside and wrote down every. single. thing. that was wrong with her Explorer, which amounted to about 2 pages with the work she had done on it. We showed her everything wrong with her car, and asked her if she would like us to fix it. She double-took and called us racist, sexist and started swearing. We FINALLY calmed her down and got her to sign the paper saying she left without fixing it. I haven't seen her since.
- Another customer stole his own vehicle because he didn't want to pay for the transmission or something. Well the transmission was in pieces on the table because we were rebuilding it, (I believe a bearing somehow got into the planet) So this guys car had no transmission. What did he do? He and his buddies push the car. They got 3-4 miles down the road before a police cruiser picked them up. I believe we ended up with the title on that vehicle.
- We had a guy come in with a red mazda 626, he said it was driving funny and wanted an oil change to fix his car. This car was a *nightmare** The air intake hose was made out of duct tape and a pringles can. Similar to this everything that could leak was leaking, the electrical system was fried. We have no clue how he managed to drive it in. Anyways, this guy was outraged when we told him that an oil change was not going to make his car run better. He thought we were ripping him off and DEMANDED to be there when we put the oil in. We complied and lo and behold...it still ran like shit. He was pissed, and left in a hurry
Edit: I have a lot of customer horror stories, we have been in business for about 12 years now.
Combined the stories into this one post. Have plenty more.
Edit: I am back. Screw Chemotaxis
Wow, I didn't expect this to get so popular so quickly.