I'm an investigative reporter who spent a year investigating the online ticket market for live events. I can now explain its complex machinery, which leaves fans feeling deceived and ripped off. Ask me anything.
In early 2019, I had a bad experience trying to buy NBA tickets on the secondary market. It left me scratching my head – and asking a question that I later learned is quite common: "How is this legal!?"
I filed public records requests in every U.S. state and with the Federal Trade Commission. After reviewing thousands of pages of consumer complaints, lawsuits and government reports, I learned that ticket resellers have for years been employing tactics that leave fans furious. A bunch of federal regulations designed to crack down? They've fallen short. Here's the investigation.
If you've ever felt confused or exploited when trying to buy tickets to a concert, play or game, you're not alone. I can help explain why things have gotten so hazardous for people like you.