I'm Andy Newman, a reporter for The New York Times. I went undercover as a bike deliveryman for DoorDash/ Uber Eats /Postmates. My story prompted DoorDash to drop its policy of sort of keeping customers' tips (though it's more complicated than tha...
Here’s my story about riding for the apps. The job was tougher than I figured – requires making split-second business decisions while navigating insane NYC traffic on a bike. Also I learned interesting ways the apps and customers can screw you over or make life hard. (Here’s a sidebar story where a delivery guy talks about class, invisibility and the weirdly unsexy phenomenon of people answering the door in their underwear.)
Readers were irate to learn that when they think they’re tipping their DoorDash delivery guy they’re really, in a sense, tipping DoorDash. The blowback – lots of it on Reddit! -- prompted DoorDash to drop their policy. The catch is that DoorDash workers won’t necessarily make more $ and might make less – here’s that story.
Edit: Thanks for these questions, everybody -- especially for the hard questions. I'm logging off for now (150pm EST) and will try to check back in later. -- Andy