Hello reddit, I’m Doug Freeman, avid cyclist and COO of outdoor clothing company Patagonia. I head up all of our responsible materials sourcing and environmental activism efforts – ask me anything!
My first job at Patagonia was answering the phone in customer service in 1985. After moving into product development and production, I worked here for 9 years before leaving for NYC in 1994.
I was away from Patagonia for 10 years where I worked for Polo, Nautica, and later The North Face and Obermeyer, learning how other companies manage product, sourcing, and operations. When I returned here in 2004, it was a great opportunity to “return home” and apply what I had learned.
Today, we announced The Worn Wear Mobile Tour, a cross-country mission offering free repairs on busted zippers, rips, tears, buttons, etc., to encourage our customers to make their clothes last a lifetime. Extending the life of our garments is the single most important thing we can do to lower our impact on the planet. Learn more here: http://www.patagonia.com/us/worn-wear/.
I’m here to answer your questions today about all-things Patagonia with the help of Victoria on the phone – ask me anything!
Update: I'd like to thank everyone for their questions. I think the passion is evident, throughout all the questions we've seen this morning, and we really appreciate everyone's interest in Patagonia and our efforts to offers solutions to the environmental crisis. I hope you use the Worn Wear program, and remember - if it's broke - we wanna fix it!