I've worked at Chipotle for half a year during opening, rush, and closing shifts. I've worked as a line server, grill operator, and prep cook, so needless to say, I've seen a lot! Ask away!

Edit: Ok guys! That'll be the end of the questions, but I will answer the recipe questions once I know them! Thank you very much for your time, and consider eating at Chipotle!

My Proof: http://imgur.com/a/kAVBj

Comments: 1418 • Responses: 57  • Date: 

vlassicpark878 karma


mountchichi1915 karma

She probably thought you were cute. Stay cute.

-ASAP-205 karma

How good looking are you?

Serious question.

mountchichi423 karma

I hate the number system, but I would say I'm a solid 7.

ni82156437 karma

Do you notice that I steal a bottle of sauce every time?

mountchichi384 karma

That's Cash's responsibility, so I don't see it.

I did see a couple bring 5 different bottles of Tabasco outside while they were eating once, so you're not the only one who loves the stuff.

Beach_pls218 karma

Ok I may be paranoid here, but every time I get a water cup, someone from cash just happens to start cleaning or doing something near the soda fountain. Do they do this on purpose so people dont steal soda? It makes me pretty uncomfortable tbh.

mountchichi170 karma

Probably. Our store doesn't do that, but it sounds like a lot of stores are tired of people getting free soda.

Crazycat1ady26436 karma

Have you ever had a customer be genuinely surprised that guac is extra?

mountchichi571 karma

Yes I have actually! Every time I forget to tell them that it's extra, they get upset because nobody told them. Just my luck, right?

Endless__Throwaway430 karma

Why are most Chipotle's super stingy with the amount of "veggies" (grilled onions and peppers) they give out?

mountchichi471 karma

The normal serving is 2oz, but everyone asks for them and they take 5 minutes to cook, so we go through them very fast. Come to my store tho, I'll give you more if you ask :)

sgtkibble375 karma

I can never seem to get enough of the corn on my burrito, and when I ask for more, the burrito artist seems annoyed. Any idea why that might be?

mountchichi488 karma

We run out corn pretty quickly, so your store might have managers that tell their employees to take it easy on the portions. However, your burrito artist should give you as much as you like. It's not a critical item (proteins, cheese, Guac), so there shouldn't a problem with getting more.

omnipothead74 karma

I'm not from the States but is it genuinely called a burrito artist?

mountchichi255 karma

No, but at Subway they call the employees Sandwich Artists. It's now a meme to call any fast food restaurant worker an "X" artist.

Sweaty_Buttcheeks38 karma

Im fairly certain i have a legit addiction to Chipotle. Its wonderful. But I gotta ask, are you guys told to be a little stingy on the rice? I gotta ask them 2 or 3 times for extra rice just to get decent portion.

mountchichi40 karma

Our normal size is only 4oz of rice, so it's understandable to want more!

husker16278 karma

What are the ingredients for the chicken marinade?

mountchichi241 karma

I work again tomorrow, so I'll get back to you on that :)

citricacidx260 karma

Why does Chipotle not have queso?

Edit: Yes I know queso is Spanish for cheese. I'm referring specifically to blanco queso dip you typically get at Mexican Restaurants. Moe's has it, I believe Willy's does too. Chipotle does not.

mountchichi259 karma

To be honest, I don't know. I've asked my managers and they haven't given me a solid answer, so it must be a corporate decision. I know that's not a great answer, I apologize :/

VintageOG218 karma

What's the grossest part about chipolte you wish you never knew?

mountchichi625 karma

Chipotle is a very sanitary and safe place to prepare food, actually! We have lots of methods and procedures to make sure the food is clean and safe.

However, what is gross is cleaning the drains during closing shifts. We have to sweep, brush, and mop the floors every night, so the drain picks up all the leftover food, oil, etc, and it is not a pretty sight or smell...

SaggyBagz190 karma

I've been given free meals before because I go there so much. Is that normal?

mountchichi271 karma

That's a manager's decision, so they probably like you. My manager has given free food to my family, my S.O., and to cops, so it varies store to store.

sbab33190 karma

Any idea why the doors are 1 million lbs and impossible to easily open?

But really the food is amazing!

mountchichi366 karma

It's a test. If you can open the door, you are worthy of our food!

Buttholepussy186 karma

Is this your first kitchen job? How is the management when it comes to making yourself food? Do you ever eat taco bell?

mountchichi330 karma

  1. This is my first kitchen job! I worked serving the line for 2 months, then I moved to being a grill operator and a prep cook. Its very busy and it can have its stressful moments, but the job is very fun and fulfilling.

  2. As far as making yourself food, you get one free meal (entree, soda, chips & guac) per shift. If you work more than 5 hours, you get a 30 minute break.

  3. Whenever I visit my mom, we eat there all the time LMAO. I get the Steak Quesadilla combo, Cantina Chicken Power Burrito, and a Baja Blast.

dragon_cookies159 karma

What is your biggest customer pet peeve?

mountchichi417 karma

Whenever I work on the line, every now and then a customer will lean on the glass barrier to overlook all the food and point to what they want. What's even worse is they still lean on the glass when moving down the line, which leaves the glass all smeared and is quite annoying.

Our store has regulars who do this Every. Single. Day.

xilix2143 karma

When I hit up my store about 45 mins before closing, and all the pre-bagged chips are gone, they sometimes get them "from the back". On several occasions, they were stale so I've stopping getting them.

Why is this ?

And thanks for doing this AMA.

mountchichi225 karma

We have a deployment sheet every day that tells us how much of what needs to be made on that day. There are split into two periods: during opening shift and after lunch rush (around 2 PM). This includes frying chips, so from 10:45am until whenever they are sold out, we use the morning batch. After that, we fry more chips at 2PM that will last us through the rest of the day. Since they can't all fit on the shelves, we store them in the kitchen area ("In the back"). So if you're coming in 45 Minutes before closing, they were made in the afternoon :/

I do my best to make sure the bags are tight so they stay fresher longer, but I can't guarantee all stores will do the same.

Cyclovayne138 karma

Did you guys change your chicken recipe in the past year or so? I swear your chicken tastes fake now.

mountchichi249 karma

We used to marinate the chicken in-house, but now it comes to the store pre-marinated. Otherwise, the chicken was probably cooked to long on the grill, which is a common mistake.

MaxDimmy110 karma

How often do you hear about some asking about E.Coli?

mountchichi232 karma

Once every couple of weeks.

The biggest complaint I had was this woman was complaining that the steak "looked bad," meaning she wanted it cooked well instead of medium (the standard). We tried to explain to her that the steak comes pre-cooked and that we caramelize it and temp it properly, but she was still like "I don't care, it looks disgusting. No wonder you guys had E.Coli!"

Give us a break.

EDIT: Sorry if what I said sounded confusing. Yes, we do marinate and grill steak at the store. It still comes to the store safe to eat (what I meant by pre-cooked). We grill the Chicken, Steak, Chorizo, and the Fajita Veggies.

frizzy350104 karma

I smile excessively at the employees who make my orders. In my head, I think this nets me slightly larger portions. Do you give more to smiling and polite customers?

mountchichi115 karma

We do our best to make sure our portioning sizes are the same, and during the rush our goal is throughput, but subconsciously we probably give more to nicer customers. Work can be pretty taxing as is, so it's nice to see a happy customer once in a while!

TophatJones_97 karma

Because you've worked so many rushed or busy shifts in such a short amount of time, has it turned you off to eating there? If not, what is your go-to meal?

mountchichi137 karma

I do eat there every shift, so I have tried and tasted everything in every combo you can think of. I am a little tired of the food from eating there so much, but I've never been turned off due to rushes.

I usually get one of two orders:

  1. Bowl with Brown Rice, Fajitas, Extra Chicken, Mild Salsa, Cheese, Vinaigrette, & Guac on the side.

  2. Tacos with Carnitas, Fajitas, Medium Salsa, Cheese, & Guac on the side.

Dead_Starks86 karma

Is that a low or high volume for one of your stores? I used to work at multiple stores for a very similar chain and that would be on the lower end for our stores. I always found running those were much harder than running high volume.

mountchichi150 karma

It's a pretty high volume. Our Chipotle is across the street from a shopping mall, a Tech School, our Police Station, 2 High Schools, 3 Corporate Companies, and a strip club, so we get a lot of customers.

Nicknam4158 karma

Y'all have a strip club next to two high schools?

mountchichi178 karma

Within a 10 mile radius, yes LMAO.

Qlinkenstein79 karma

Is it a requirement to have multiple piercings and tattoos before you are qualified to run the tortilla press? Every store seems to follow this protocol.

mountchichi48 karma

LMAO! It just happens. We have employees who are great with tats and piercings or without them. I don't have any, but working there has inspired me to get some!

downvote_for_effect73 karma

How many customers have you had sex with?

mountchichi182 karma

One, my S.O. ;)

ShittyWitchDoctor40 karma

Seriously though, are there beauty standards for hiring? My two local stores seem to be staffed entirely by 20 something part time models (guys and girls)

mountchichi37 karma

I mean it certainly helps, and I don't complain.

downvote_for_effect20 karma

How was it?

mountchichi74 karma

Wouldn't you like to know.

pedwingeorge59 karma

At some fast food restaurants employees will not eat at their restaurants because of stuff they see, so I want to know, would you eat at Chipotle even though you know what goes on behind the scenes?

mountchichi95 karma

Absolutely! I eat there every shift during my break.

We have many methods and procedures that ensure that our food is safe and clean. We regularly take temperatures of our food, and our store just scored a 99% on our Health Inspection.

In fact, part of our culture is to taste test all the food to make sure its up to standards. Other restaurants don't want customers to nibble on samples of food, but for us, if we don't like the taste, we will not serve it.

Coryhoe55 karma

What's the best way to get a monster burrito w little to no additional charge? (gauc included of course)

mountchichi132 karma

First and foremost, I recommend getting a bowl with a tortilla on the side. You get more food, its less messy, and its a lot easier on us.

Regardless, you are allowed to have as much of anything you want except Protein (Chicken, steak, carnitas, etc.) & Guac. This goes for rice, beans, salsa, whatever. So have it. Just don't go so excessive you waste a lot of food.

tfyuhjnbgf53 karma

What is the significance of 4/20? Was there more customers than normal? Do they plan the shifts ahead of time for this crowd? Are you a pothead?

mountchichi123 karma

  1. 4/20 is a "holiday" where a lot of people smoke marijuana. Since they get the munchies, they are going to be eating out a lot more.

  2. Normally we have a slow start that gradually builds to the rush, but that day we had about 25 people come in the second it opened.

  3. We did.

  4. Nope.

tfyuhjnbgf64 karma

Thats interesting. Why did Leia hug Rey instead of Chewie?

mountchichi109 karma

I think it's because Rey is Leia's Niece (Luke's Daughter).

tfyuhjnbgf55 karma

Do you think Padme ever loved Anakin or he was unknowingly using the force to influence her?

mountchichi106 karma

I think she did, Anakin was gleaming hope and innocence in The Phantom Menace, so it probably carried over in the next episode.

reasonandmadness53 karma

What's the best item on or off the menu that I should order tomorrow?

mountchichi84 karma

My favorite thing to order is the carnitas, they are very tasty!

GuessWhoFoo53 karma

I stop going to Chipotle because I feel their chicken is little raw or chewy. Have you heard this before? Can I ask they to grill it better?

mountchichi69 karma

If that happens, that means the chicken has been undercooked/overcooked, which is a pretty common mistake for people who are new on the grill. There's a pretty strict timing window for cooking it, so it takes some time for them to get used to it.

Unfortunately, if you want them to grill it better/have fresh chicken, it'll take 10 minutes to make. Sorry :/

celingfanworks47 karma

Why do you guys close so early? I figured it might have to do with keeping fresh food at all times but a burrito at 2am would come in handy sometimes.

Is the music streamed from corporate? Sometimes the one I go to has some pretty out of control sounds.

mountchichi60 karma

I've heard a couple of suggestions to have a 24/7 chipotle, but we would need a lot more manpower and a lot more food, so it's pretty hard to pull off.

It is! The music used to be hipster versions of popular songs, but now we got quite a nice variety. My favorite songs are:

iNeverHadChipotle43 karma

I never had Chipotle. Is it good?

mountchichi58 karma

It's very tasty! Think of it like Subway for Mexican Food. You choose the way you want your food served in (Burrito, Tacos, Bowl) and you choose what you get to fill in. You get once choice of protein but you can have another/more meat for an additional charge. The rest is free except Guacamole, which will cost you anywhere from $1.95 - $2.45 depending on your location. Try it out!

Streetlamp-Le_Moose_35 karma

What is your most interesting/weird customer related story?

mountchichi151 karma

One time I was on the line during peak making this guy's buritto, and he gets to salsa and asks it to be remade because he can't have dairy and some cheese strands fell in . I'm thinking he has some allergy or lactose problems, so I wipe down the line and remake his burrito. We get down towards salsa again, and he asks for SOUR CREAM.

I look at my employees and we all have this "What the hell?" look on our face, since we just went through all that trouble of removing any dairy from the line and he just asked for it.

WigglestonTheFourth33 karma

Is the staff trained to deal with orders that have allergy issues?

mountchichi63 karma

We are! You can just ask us to wash our hands, change gloves, change spoons... whatever you need to feel safe. Usually it will be one employee that will take you down the line so the bowls do get into contact with other employee's gloves.

ace2049ns31 karma

Do you guys get annoyed when I ask for double meat only after you've put the first scoop on? I wouldn't mind asking before, but then I only get two smaller scoops.

mountchichi26 karma

Nope! As long as you know it costs extra, I don't mind.

Redsox93329 karma

Has your store ever had to deal with one of the ecoli outbreaks?

mountchichi53 karma

Our store didn't as far as I'm aware. We did just score a 99% on our Health Inspection, so that leads me to believe we have always been vary safe and sanitary.

mountchichi96 karma

I've seen this link around everywhere, and I think in his situation, it's justified. He lives 45 minutes away from his house and the food will get soggy otherwise, which I can understand. He lives in a city where everything closes at 5pm, so he didn't really have a choice to buy the ingredients separate from another store.

However, if you ask for this in the middle of a rush when we have dozens of people waiting, I hate you.

TheRealMoonWarrior25 karma

Do you make as much memes as my store? We make more memes than chicken?

Edit: second one should be a statement not a question.

mountchichi54 karma

Do you make more memes than chicken?

mountchichi25 karma

Alright guys, I have to go run some errands for a few hours, then I'll be back! Thanks for all your questions!

Timecounts21 karma

I just applied to Chipotle! Got any advice for the hiring process?

mountchichi40 karma

Sure! For the interview process, I was asked these 4 questions:

  1. Introduction: Tell me a bit about yourself?

  2. What do you know about Chipotle?

  3. Do you have any service or volunteer experience?

  4. What are your passions outside of work/school?

You'll probably be interviewing with one of the managers, and may be doing a group interview where you are interviewing with other candidates. Don't be intimidated, its so they can review more people faster. Other than that, I wish you the best of luck!

ezzyrd21 karma

What do you like most about what you do?

mountchichi48 karma

I really enjoy being able to come in every day preparing and cooking delicious food. We a lot of who people come to chipotle saying the food tastes excellent, and I get a great sense of job satisfaction hearing that.

I also love the people who I work with. We talk about a lot of different topics, have tons of inside jokes, similar music tastes, and are all about teamwork. You need to have a good team to serve hundreds of people a day, and Chipotle is no exception.

Checkmateyz12 karma

I started keto a while back, is it cheaper to order a salad or burrito bowl with no rice and beans? Double chicken

mountchichi14 karma

Both a bowl and a salad cost the same, what matters is your choice of protein that you put in it (plus guac) that determines the price.

harryhov9 karma

What's the protocol when someone cuts themselves? That knife seems very sharp.

mountchichi35 karma

One of my co-workers tried to catch the knife when he dropped it and sliced his finger. We had to rush him to the hospital and file a report, but nothing serious happened. When we cut, we wear this cut glove made out of chainmail so you don't accidentally cut yourself. That knife WILL NOT go through it.

fongaboo9 karma

Black or pinto beans?

mountchichi19 karma

Pinto. Especially when they are fresh!

FreeGums8 karma

why do you no longer have fucking spoons?

mountchichi13 karma

We do still have spoons, you just have to ask the employee who's working the register.

If you're asking why they aren't at the drink station anymore, it's so they don't have to keep filling up forks, knives, and spoons all the time. They have to keep the dining room clean, take phone orders, refill the ice tea, replace the chips, and clean the bathrooms. For a store like us, any extra efficiency helps.

waffleshavenocrust1 karma

I used to ask the workers to mix my burrito fixings before wrapping it up. They always seem so pissed. Any ideas?

mountchichi2 karma

It disrupts the flow of the line, since we have to take two small spoons and mix it all up which can take some time. Some of the employees might think you're too "high maintenance," but I'll mix it up for you :)

Super_Swish1 karma

Hey so every time I go I get a massive burrito that they always have trouble rolling. Sometimes they have to "double-roll" it cause the burrito is too fat. Does this annoy the burrito rollers? I'm just hungry.

mountchichi2 karma

It does. With that much food, it gets to be pretty hard to close and all the food gets soggy. Plus some of the workers aren't as experienced with rolling large burritos so they get stressed out. The "double roll" is so it gives us more room to close it. Other authentic Mexican places do this all the time with monster burritos.

I'd recommend getting a bowl with a tortilla on the side. You get much more food, it's less stressful on us, and you still get that warm tortilla.

EyeLikePeePoll0 karma

Whenever we go in Baked AF! Like we are on the moon. Can y'all tell? Right away? I'm pretty good at discretion. But got hit up the other day and was asked if I smelled "Marijuana". From some lady. I just smiled and said where don't you smell it now a days. She looked perplexed and mildly smiled back and turned away. Ha ha ha. It was MEEEE on the 4th of JULY. Ha ha ha.

mountchichi4 karma

You're definitely at a [7] right now.

Driko70-1 karma

I went to Chipoltle once and maybe I ordered the wrong thing, but it wasn't that great at all. I actually preferred Moes much more. Since you probably know the menu best, if I decide to give Chipotle one more go what should I order?

mountchichi9 karma

I'd recommend a Bowl with a tortilla on the side. Its the most food and you can still have that warm tortilla.

My favorite protein is the Carnitas, my favorite salsa is the mild, the guacamole is very good, and ask for a vinaigrette on the side. The rest of the food is good in my opinion, but these are my favorites.

indiana_jones_hat-2 karma

Your first attempt at this didn't work out for you?

mountchichi5 karma

Didn't get a question for an hour, went to sleep, now back again since people have more questions! :)