We’re part of the team at Crisis Text Line. Ask us anything about how Americans are feeling about COVID-19 or the best ways to cope with anxiety or isolation.
Crisis Text Line provides free, 24/7, confidential support for anyone in crisis, all via text. Since launching in 2013, we have exchanged over 137 million messages with people in crisis all across the country. We currently partner directly with Reddit to help keep redditors safe on a regular basis. We’re here today to answer any questions you may have about how COVID-19 is taking a toll on the mental health of people all over the US, and the best ways to cope with anxiety or isolation.
If you need help now, text CHAT to 741741 to connect with a trained Crisis Counselor at Crisis Text Line.
Answering questions today we have:
- Bob Filbin: As Co-Founder ＆ Chief Data Scientist of Crisis Text Line, I lead all things data including developing new avenues of data collection, storing data in a way that makes it universally accessible, and leading the Data, Ethics, and Research Advisory Board. I’ve given keynote lectures on using data to drive action at the YMCA National CIOs Conference, American Association of Suicidology Conference, MIT Solve, and SXSW. I graduated from Colgate University and have an MA in Quantitative Methods from Columbia.
- Fran McTernan: As Director of Service Operations of Crisis Text Line, I lead the effort to keep our Platform running smoothly so we can support staff, volunteers, and texters efficiently and productively. I began as a crisis hotline volunteer in 2003 while working in the technology sector. In 2015 I became a volunteer Crisis Counselor with Crisis Text Line, and in 2017 I became a staff member as a full time Crisis Counselor Supervisor. I have a BS in Computer Science from Stony Brook University and an MSW from Kean University.
- Shinise Muse: As Director of Supervision of Crisis Text Line, I lead all things Supervision including Heads of Supervision whom the Crisis Counselor Supervisors report to. I make sure policies, workflows and the operations of the Supervision team promotes growth, leadership ability and are able to maximize support and guidance of the Crisis Counselors and texters. I started my journey with Crisis Text Line in 2005 as a volunteer Crisis Counselor. In 2006, I became a staff member as a full time Crisis Counselor Supervisor. I am a licensed Minister and lead the Minister in Training program and Crisis Initiative at my local church.