I work for Comcast, and it is ruining my life. AMA
When I started working for Comcast I thought it'd be the job of a life time. I love the internet, computers, and love helping people. I'd like to think I'm a really nice computer guy, but that's not what this place wants.
My hopes have slowly been diminished and crushed as requirements from 'upper management' become more strict, and not on promoting people to work harder but discouraging people from being helpful. The red tape that we drown in over the phone gives us the ability to say "Sorry" and if you talk to a good person they'll actually pray your issue gets fixed as it flows down the rusted, broken down pipe.
Greedy lying manipulative sales people, technicians that blame dispatch and a dispatch that blames technicians, a training department that spends eight weeks on how to setup an account and two weeks on how to fix issues, outsourcing agents (OSRs) that DO read from scripts for out of date billing/repair systems and still manage to mess things up.
The stress from being one of the few in my office that know how to, and actually want to, fix things is over-whelming when it seems there are more rules in place to prevent that than help. I've got a teaspoon to poke at an ocean of problems. Feel free to ask me anything.
EDIT 1: Keep the questions coming. I'm heading home and when I get there if the wife allows I'll answer everything and anything.
EDIT 2: I'm having a lot of trouble keeping up with the flow of posts, but I'm still working on it. Thanks for all the feels, and for some of you, letting me be the best part of the service for you.
EDIT 3: Alright, I am out for the night. If I didn't get to your question I will definitely try tomorrow. Good night, and thanks again for giving me a chance to help out.