There's a lot of churn at call centers. They generally don't care about the employees because turnover is so high. Moreso than in many other tech jobs. So moral is alway an issue.
Sure, a few folks work their way through the system and get promoted but most move on to other jobs. Your main objective while working in one, should be to make connections not just with your peers but with those in the levels above you as well. Because the turnover is so high, odds are all those folks will move into other jobs which increases the chances you'll get an invite to apply somewhere else.
If you want to get promoted within, you need to find ways to improve service without increasing costs and suggest them (in a way that can be tracked to you) at the appropriate times. That'll get you noticed by the right players and keep you in the game.
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There's a lot of churn at call centers. They generally don't care about the employees because turnover is so high. Moreso than in many other tech jobs. So moral is alway an issue.
Sure, a few folks work their way through the system and get promoted but most move on to other jobs. Your main objective while working in one, should be to make connections not just with your peers but with those in the levels above you as well. Because the turnover is so high, odds are all those folks will move into other jobs which increases the chances you'll get an invite to apply somewhere else.
If you want to get promoted within, you need to find ways to improve service without increasing costs and suggest them (in a way that can be tracked to you) at the appropriate times. That'll get you noticed by the right players and keep you in the game.
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