Fusorfodder

I used to work for them for a few years, started in T1 and then internal helpdesk. Amazing benefits for the low end job that it was, and it destroyed my soul in the process.

Anyhow, I found out by accident that you could completely bypass billing department oversight on account credits by adding a service, and then backdating its removal by many months. Sooooo, add the top tier modem service (what is it, almost $200/mo now?) Remove it and backdate it 5 months ago. Bam, $1000 credit on the account. This was in CableData, not sure if you guys are using that.

Also, you better make sure you are being REAL damn anonymous with this post. There is a reasonable chance someone from Comcast is watching it.

Also, I just wanted to say to keep your chin up. I worked there for 4 years between being a T1 tech and then helpdesk/escalations. I promise you, it gets better.

Ok, no it doesn't, I'm lying. You'll eventually find a balance on coping with the magnitude of the suck, or you'll quit. It will not get any better - this is pretty much guaranteed for the position you are in. Get your resume out there and work like hell to find a new job. Your current one will keep making you miserable.

Titty kicking bitch! Priceless.

Literally some dank shit, yo

When I worked there we got all services for free and PPV was half off. We also had tuition reimbursement and discounts on things like phones, cars, etc due to their massive buying of external services.

Working there was soul destroying, but the benefits were real sweet for the level of the job.

This was one thing I stood up for - we were going through a period after some storms that the construction teams were absolutely hammered. Jobs for that crew were legitimately backed up 1-2 months. Our supervisors wanted us to make up stuff and I asked point blank yes or no if they wanted us to lie to the customers. The sup backed down and I kept doing my thing. Customers weren't happy to hear that things were so backed up, but they really appreciated getting a straight answer.

I did have some leeway on how I did things since I was really good at fixing problems. I never once made my average handle time stat (how fast you handle calls), but I could fix just about any tech problem and had a real deft hand with Cable Data and provisioning issues.