We are the hosts and staff of the Reply All podcast, and we flew to India to meet the owners of a call center who tried to run a tech support scam on us.
Hi, my name is Alex Goldman, and I co-host the Reply All podcast with PJ Vogt. About six months ago a tech support phone scammer tried to tell me my iCloud had been compromised, my bank account had been hacked, and so on. And when I told him I knew it was a scam, rather than hang up on me, they actually started telling me about how their scam worked. So I called them relentlessly, found out the name of the call center, the people who ran the company, everything I could find. And then, last month, we went to India to meet the owner. You can hear this story below.
We learned a lot about what it's like to work in a company like this, how epidemic call support scams are, and a lot more. Ask us about tech support scams, our trip to india or just about Reply All/podcasting in general. I'll be answering most of the questions, but hopefully my co-host PJ Vogt (/u/pjvogt), executive producer Tim Howard (/u/timgimlet) and producer Damiano Marchetti will stop by and answer some questions as well!
EDIT - we were working on the episode until @ 4AM last night, so if the other guys don't show up, don't get too mad at them.
Edit 2, 4:18 PM 8/3/17: Thanks for the excellent questions! I have to bail for a while, but I'll come back tonight and answer some more questions, so feel free to keep asking!