We are Customer Service Managers for RuneScape & Old School - ask us anything!
Thank you so much everyone! We've really enjoyed answering your questions and chatting with you all. Until next time...!
This week over at /r/RuneScape & /r/2007scape we're running a number of initiatives to increase account security awareness. We thought this was a great opportunity to answer your questions about account security & online safety as we know it can be a hot topic within the community.
Customer Service at Jagex covers a huge range of areas so today we'll be focusing primarily on:
- Account security features
- Account recovery & anti-hijacking
- Rules of RuneScape
- Offences & appeals
- Customer experience
For clarity we are:
Mod Stevew - Old School Customer Service Manager
Mod Infinity - RuneScape Customer Service Manager
We'll be here for around 2 hours and look forward to answering your questions. If you're not a RuneScape player please feel free to get involved if you have any Q's around CS in general - we'll do our best to answer. :)