BasicFail

Why does it take so long before action is taken?

Just take a look at this gif, this was last Saturday in World 326 at the GE. Massive amounts (150-200+) of bots stuck in a loop while trying to mule away their botted goods. They were stuck because someone found their mules (Bowllikerixa, inkenfs & Katchungnueh and kept the trade window open, so the bots couldn't trade and over a course of a couple of hours that amount of bots gathered until they finally looked at their bots and terminated it (only to restart shortly after).

This was tweeted to several Jagex Moderators including @JagexSupport and @JagexWeath.

Today I login, go to the GE in w326 and I still see those 3 mules and several bots trading them every so often and they are currently still there.

I'm sorry if this isn't the time or place, but I felt it needed the attention.

1. What is the average response time per report?
2. How effective are player moderators? As in how much percent of mutes for say Website Advertising, Scamming and spamming (compared to mutes by Jagex Mods for the same offenses).
3. What are the possibilities for an automatic mute system based on certain criteria?

To explain my last question: Say Jagex implements a system specifically to combat (RWT / phishing) Website Advertisers. They are often level 3 throwaway accounts. What if a player gets muted (for 1 hour) based on X amount of reports in a certain time period.

X would be a simple formula of say total level / 10.

• 32 total level / 10 = 3 reports before mute.
• 73 total level / 10 = 7 reports before mute.
• 420 total level / 10 = 42 reports before mute.
• 1337 total level / 10 = 134 reports before mute.
• 2000 total level / 10 = 200 reports before mute.

The idea is to mute those throwaway accounts as soon as possible (preferably within 10 minutes), whereas it would be hard enough to abuse it and if so it would only last a relatively short duration without any offenses until a Jagex Mod checks it, similar to Player Moderator mutes but on a more global scale, as they cant be everywhere.

Edit; Additional measure to prevent abuse could perhaps be something that checks the amount of lines and/or characters during a certain period.

Have anyone on the Customer Support team ever gotten hacked and what was their experience with the Customer Support?

Thanks for answering, though they do not seem to reflect my experiences in the game. Perhaps it has to do with it being OSRS?

I still see the same website advertiser several hours after reporting it. Yes, it's 100% the same one person, as I check the Grand Exchange on several accounts.

With scammers it takes even longer, as I frequently see the same person on the same account still scamming multiple days in a row.

I have no doubt that you guys do the best you can, and it's definitely not easy dealing with the amount of reports you guys get each and every day. But I honestly wish reporting would have a more direct noticeable impact, where they get muted within 10 minutes or so.

That could perhaps be possible, but they could add additional checks such as looking at the amount of lines and/or characters that account said during that period.

As far as I'm aware someone needs to have said something before you can actually report them for certain rules. It would also be rather difficult to organize 300 indivudals and report one person for the same rule. Even so, it should only be a short mute, so it wouldn't ruin peoples days.

My point is that it seems to take forever before an advertiser gets muted. The longer they get to advertise say phishing links, the more victims they make.

It's definitely something worth to consider and perhaps experiment with.