korygen

I have been playing RS for a very long time now 10+ years i hav been trying to talk to someone about this for a while and no way to submit a ticket because the automation keeps just auto rejecting it last year on nov 21st my power went out for a few hours thanks to a storm and that evening when the power came back i had a new ip and little to my knowledge the ip was perma muted (cant say here but i well gladly private msg you it if you want) this is no longer my ip as it took me about 2 months to change it but finally i managed to get it changed with my isp. While i had this ip i tested several new accounts which all got perma muted instantly on log in to tutorial island. you can not even talk yet but they were muted. about 4 test toons i made got muted instantly and main (Slayer Holo) and my hardcore iron man (Fe Holo) so i stopped playing for a few months and decided to come back to play with friends i would like to know why i was honestly muted because i have never advertised a single website in the game or on the forums. I was not allowed to even look at the proof on my main my hardcore or the toons i made to test my theory. I would greatly appreciate if someone could give me a email were i can actually contact a person about this or tell me why i was muted? Yes before you link me to the customer support page on mutes and bans it has nothing useful for me or to do with me.

there is no association with anyone all im asking is for a email to contact customer support with full details.