My software start-up David helps you get refunds for broken promises by cable and cell phone companies. AMA!
Reddit users are great at helping each other deal with utilities like Comcast (https://www.reddit.com/r/technology/comments/2dibwq/in_order_to_avoid_comcasts_notorious_unreturned/).
64% of American homes are reached by only 1 or 2 broadband providers (http://www.nytimes.com/2014/05/27/opinion/a-cable-merger-too-far.html?). Since competition is limited, the incentive to treat customers fairly is weak. The result is that subscription TV ranks 43 out of 43 for customer satisfaction. https://www.theacsi.org/news-and-resources/press-releases/press-2015/press-release-telecommunications-and-information-2015
Lawyers cost $200+ per hour -- too expensive to resolve most everyday disputes with these companies. Consumer class actions sometimes used to provide the necessary economies of scale, but in 2011, AT&T got the Supreme Court's blessing, on behalf of all companies, to use customer agreements to preclude them (http://www.supremecourt.gov/opinions/10pdf/09-893.pdf). Instead, they require arbitration. But the informational, logistical, financial and psychological barriers to arbitration mean only 1 in 4 million customers avails herself of it (http://www.yalelawjournal.org/article/diffusing-disputes).
I'm Jon Fougner, a Yale law school graduate and founder of David (http://www.senddavid.com/). We're building software to help you resolve everyday disputes efficiently and without financial risk. So far, we're available for customers of AT&T, Comcast, TWC and Verizon in New York State. I want to answer your hypothetical questions about what to do if a cable or wireless company has broken its promises or given you terrible customer service. Although I'm a licensed attorney, I won't be your attorney or providing you legal advice tailored to your personal situation.
Proof: pinned post on Facebook: https://www.facebook.com/davidllcsoftware.