Hey Reddit, we are OUYA! Founder/CEO Julie Uhrman, Head of Developer Relations Kellee Santiago, and OUYA Games Guy Bob "BAWB" Mills. Ask us anything!

I’m Julie Uhrman, founder and CEO OUYA! Proof.

OUYA is a $99 game console for the TV where all the games are free to try and any game developer, regardless of experience, history, relationships, etc can publish a game to the TV. We want to bring the most exciting, creative, and inventive video games back to the TV. We’re just getting started – shipped our first run of units to our earliest backers back in March, and the games are already looking great.

We have exclusive games coming from Kim Swift (Airtight Games), Tripwire Interactive (made Killing Floor) and games from some of your favorite developers like Tim Schafer (Double Fine), Phil Fish (created Fez), Nway (developer of Chronoblade), Paul Bettner (Words with Friends fame), and many others. We launch to the public in June!

Joining me are:

Kellee Santiago – OUYA's DBF (Developers Best Friend -- head of dev relations for OUYA, partner of Indie Fund, and co-founder of thatgamecompany -- Journey, Flower, etc.)

Bob “Bawb” Mills – Games Guy for OUYA (ya, you've seen him on YT :)

OK Gang,

I'm being told time is up. I hear your biggest concern about shipping and basically "Where the f* is my OUYA". You know we are killing ourselves to deliver them as fast as we can -- in perfect quality. AND when you get it there are some amazing games to play today and more coming. Not sure if you saw Kellee's response to games but I'm adding it here -- she and Bawb (our Game's Guy) are bringing in some amazing content -- we want you to love OUYA, I think you will!

By for now, Julie

From Kellee:

We have some new AAA's on board we'll be talking about in the coming weeks, and many other awesome games. Of course, OUYA is based on the premise that great games can come from anywhere! One of these games I'm excited to announce here is Towerfall (http://towerfall.tumblr.com/) by Matt Thorson, aka Matt Makes Games (http://www.mattmakesgames.com/), which will be coming first to OUYA in June! It's an awesome couch-gaming fighter, with music by Alec Holowka (http://infiniteammo.ca/) and graphics by Studio MiniBoss (who also did DDD on OUYA). We'll have more info and assets coming soon via our blog - but check out Matt's site in the meantime, cuz he's rad!

Comments: 706 • Responses: 20  • Date: 

dotalchemy119 karma

Support Ticket #5465 - March 26th 2013

"Thanks, dotalchemy!

Your shipping address has been updated. We will begin shipping this week. Though it'll take a few weeks to ship all consoles, you will receive an email confirmation with tracking number once yours is on its way.

Best,"

The shipping email comes, stating it's still going to my old address. In San Francisco. In a condo we sold. While we now live in San Diego.

Support Ticket #15572 - May 1st 2013

"Hi dotalchemy,

Sorry for the inconvenience, it appears that some address changes did not go through. We can no longer change shipping addresses. Your best bet is to contact DHL and see what they can do. Your additional controller will be sent after your initial shipment.

Best, Sarah"

Ultimate end, "sorry, we screwed up but now that it's shipped it's not our problem thanks for your money good luck with DHL"

Seriously.

Actually help me with this and get new customer support staff.

What's the scoop, Jules?

JulieUhrman50 karma

Ahh, honestly we fix this. If it's our mess up you don't suffer... hit me up -- I guarantee you can figure out my email and I'll sort it today.

OUYAStar6441 karma

Why did you delete a tweet telling customers to get refunds by issuing a chargeback? Proof: http://i.imgur.com/Hacz7am.png An email chain to OUYA support also confirms this method http://forums.somethingawful.com/showthread.php?threadid=3532967&pagenumber=260#post41477816

JulieUhrman11 karma

Because we found a way to do it which was much simler and easier -- so everyone is happy. And if you're not happy we will find a way.

Geeksplosion32 karma

Is the OUYA a good alternative to something like the Roku in terms of non-gaming entertainment?

JulieUhrman28 karma

Yes, we will have Apps -- super excited. To date we have announced: TwitchTV, Vevo, iheartradio TuneIn, Flixster, Crunchyroll, XBMC, and Plex...more coming in daily, literally. I have a Kellee Santiago for non-games too :). OUYA can be your everything box.

FallenLeave31 karma

Can we boot the Ouya with the Controller?

JulieUhrman17 karma

Nope, not today. There is a button on the top of the OUYA that turns it on.

turtle_toots25 karma

Will you be fixing the Controller issues reported by Joystiq? (sticky directional sticks, buttons getting caught under faceplate).

These issues are complete deal-breakers for me. I will not buy the console if the controllers are bad.

Thank you.

edit: typos

JulieUhrman39 karma

Already fixed! The sticky directional stick was a result of some glue seeping out during manufacturing -- found it and fixed immediately.

Buttons, that was interesting. Didn't realize it until you told us about that -- great to have a preview period. We went about increasing the size of the opening for the buttons so no more sticking under the faceplates.

We also started shipping faceplates with tape so they don't fall off during transit.

This is exactly why we had the preview period -- to learn what we didn't know and continue to make OUYA better. Same improvements are happening on the software side. We're polishing, cleaning up bugs, and improving our performance/speed. June is looking great!

JamesCoote17 karma

Why so much emphasis on press and media coverage, rather than going out and actually meeting developers (No GDC booth? Why not more things like the IGDA Chicago) ?

JulieUhrman6 karma

Hey there -- Devs are super important to us. Without games we have no gamers. I've been on a roadshow since last year talking to devs:

IGDA Seattle IGDA NY IGDA Atlanta IGDA Austin IGDA Chicago IGDA Montreal

More to come -- but I have the frequent flyer miles to prove it :)

ACCIDENTAL_BLUMPKIN15 karma

Wait a second, Julie's taking time to answer your questions and you are downvoting her??

I'm embarrassed by you Reddit.

JulieUhrman17 karma

Thanks...folks just want their OUYA...I'm working super hard to get it out as soon as I can but need the quality to be there!

wagglestation360-Fan15 karma

How many OUYAs do you have set aside to fulfill retail obligations? How is this affecting kickstarter backers?

JulieUhrman13 karma

None -- we haven't produced any for retail yet. We are building and shipping Kickstarter backer orders now, then pre-sale orders, then and only then retail.

We will send all pre-orders before we even think about Retail!

JulieUhrman5 karma

OK Gang, I'm being told time is up. I hear your biggest concern about shipping and basically "Where the f* is my OUYA". You know we are killing ourselves to deliver them as fast as we can -- in perfect quality. AND when you get it there are some amazing games to play today and more coming. Not sure if you saw Kellee's response to games but I'm adding it here -- she and Bawb (our Game's Guy) are bringing in some amazing content -- we want you to love OUYA, I think you will!

By for now, Julie

From Kellee:

We have some new AAA's on board we'll be talking about in the coming weeks, and many other awesome games. Of course, OUYA is based on the premise that great games can come from anywhere! One of these games I'm excited to announce here is Towerfall (http://towerfall.tumblr.com/) by Matt Thorson, aka Matt Makes Games (http://www.mattmakesgames.com/), which will be coming first to OUYA in June! It's an awesome couch-gaming fighter, with music by Alec Holowka (http://infiniteammo.ca/) and graphics by Studio MiniBoss (who also did DDD on OUYA). We'll have more info and assets coming soon via our blog - but check out Matt's site in the meantime, cuz he's rad!