dotalchemy

Support Ticket #5465 - March 26th 2013

"Thanks, dotalchemy!

Your shipping address has been updated. We will begin shipping this week. Though it'll take a few weeks to ship all consoles, you will receive an email confirmation with tracking number once yours is on its way.

Best,"

The shipping email comes, stating it's still going to my old address. In San Francisco. In a condo we sold. While we now live in San Diego.

Support Ticket #15572 - May 1st 2013

"Hi dotalchemy,

Sorry for the inconvenience, it appears that some address changes did not go through. We can no longer change shipping addresses. Your best bet is to contact DHL and see what they can do. Your additional controller will be sent after your initial shipment.

Best, Sarah"

Ultimate end, "sorry, we screwed up but now that it's shipped it's not our problem thanks for your money good luck with DHL"

Seriously.

Actually help me with this and get new customer support staff.

What's the scoop, Jules?

Update for skeptical redditors - Email received from Julie, she's helping and is going to send a console direct and pull the other one back via DHL.

Appreciating the fast resolution to this.

You were convicted for importation of a Schedule I substance, Methylone, although it wasn't classified as such until after your arraignment?

Why were you importing it? What legitimate use case were you supplying with it?

technically as a car wash foam

So, it would be fair to say your annoyance stems from the timing of indictment before its classification, rather than you innocently not knowing exactly what it would be used for?

e: thanks for the reply, I don't mean to sound like a dick, there's just not a delicate way of phrasing it

Sounds like from one of your other replies that they made some shitty moves on you from the get-go - any insight or reflection on why they may have chosen you as their punching bag vs. the other guys who received C&D's?

Thanks for doing the AMA. I hope you get your life back on track - stick with your IT stuff, there's generally less interaction with the DEA ;)