ursoa

Totally inappropriate of me but just had this mental picture of a room full of agents extremely stressed out and the negotiator smiling on the phone completely calm like he's just ordering a pizza.
I really admire the kind of self control you have to be able to not only resist under that kind of stress since all that weight falls on your shoulders but be able to control the situation itself.

This might be a silly one, but how long do negotiations with a criminal usually take? Did you find a pattern in time frames of when to push or when to listen, or is it just case based?