tombiscuit

Love the videos and thank you for making them. I work as a independent Apple tech support doing what you might consider low-level stuff (hardware upgrades, OS/software fixes etc). How do you deal with:

a) clients who believe the one thing you did messed-up something clearly unassociated with the repair – is there any "final word" thing you say?

and

b) clients who won't go away and always have just one more question – but often not enough to start charging them for?

People really often mirror the amount of attention you give them.

Thanks for the reply! Your insight into human nature shown here and in your videos borders on the supernatural.