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steever231412 karma

My sister was being attacked by her boyfriend and called 911 and he hung up the cell phone. The dispatcher called back and spoke with the boyfriend and told her it was fine, she believed him because he said he was a paramedic and hung up and no help was sent. Is that normal to take ones word for it when there is a person yelling for help in the background or did the dispatcher drop the ball? How much of your job is based on judgement vs. protocol?