spaceheatersusan

The only real way is what people have been doing lately - public internet shaming with proof (recordings, videos, etc). Honestly, everyone should record their calls with Comcast if they can!

I think they're a horrible, shitty company. Their policies are awful, their customer service is awful, and they screw their customers over in any way they can.

The worst, in my mind, was PPVs in general. Comcast would NEVER credit back PPVs, even if the people insisted no one in their house could have ordered them (some people were lying about that, I think, but there were some people I genuinely believed).

And say, you had your grandson staying over and without your knowledge he ordered 14 porno ppvs in one night, you were responsible for those and would not get a credit. I thought that policy was nasty and unreasonable. I think it should have been on a case by case basis - if someone has been with us for 5 years and never ordered a PPV, and then one day randomly 10 are ordered, then I think giving them a credit is reasonable.) But Comcast says nope, they're liable because someone in their home ordered it.

I was never in retention, so we were told to transfer them to retention. I know retention had lots of special offers they could use to try to bribe the customers to stay.

Lol, the one hilarious thing was sometimes we would have people who were originally from India working in our callcentres (in Canada, because they were Canadian residents) and people REFUSED to believe that they weren't speaking to someone from a call centre in India