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salmonofdoubt50 karma

My mom called 911 once because her neighbor went crazy and blew through her front door with a shotgun and was essentially holding her husband hostage. She had gotten out of the house and heard gunshots. So she was probably freaking out. She was talking to the 911 operator and they operator kept asking her to spell her name and spell the name of her street. Do you think they were doing that to distract her or help her focus? I just never understood why spelling the names of this would be helpful.