I am a manager at a call center. We mostly advertise and answer inbound calls however if we have any abandoned calls or the caller requests a call back or leaves a voicemail we do place outbound calls and leave voicemails. We only attempt to call back at most three times and leave only three voicemails.
What are some thing we can do to protect ourselves from lawsuits as we wish to run an ethical business?
How do we ensure we stay compliant with the TCPA?
What are some big no nos that we should steer clear of?
orbweaver8211 karma
I am a manager at a call center. We mostly advertise and answer inbound calls however if we have any abandoned calls or the caller requests a call back or leaves a voicemail we do place outbound calls and leave voicemails. We only attempt to call back at most three times and leave only three voicemails.
What are some thing we can do to protect ourselves from lawsuits as we wish to run an ethical business?
How do we ensure we stay compliant with the TCPA?
What are some big no nos that we should steer clear of?
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