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mpribic13 karma

It’s less about the chatbot learning this and more about the human behind the chatbot learning it :) Machines don’t come out of the box with values— that’s on us. I think if we’re leveraging the tools and resources we have on the tech side, it’s just as important to be having those conversations on our teams, going through ethics exercises and assessments, making sure our teams are diverse and inclusive, and walking it like we talk it. Only then can we recognize when one of our design or development decisions puts someone at a systemic disadvantage. 

mpribic13 karma

Thankfully, whenever I've run an ethics-focused design thinking session it's just helped clients understand the obvious benefits of having those conversations at the beginning of the AI creation process rather than somewhere in the middle. Most times, nobody is *trying* to do bad things with their AI-- it's just a lack of knowledge about those wider ripple effects. I could totally see a client being weary around potential costs in some situations BUT I try to make it clear that undoing mistakes later is way more costly (and sometimes if there's biased data involved, pretty impossible).

mpribic11 karma

Hi! With clients, I'll run through the Team Essentials for AI framework which is a series of exercises focused on five general focus areas for creating AI-- it's all about general alignment and scoping for AI projects. And I think it's currently still available for free online?

Within Team Essentials, I'll use one of the ethics exercises (available publicly on https://www.designethically.com/) called Layers of Effect that allows for clients to think about the tertiary effects of what they're discussing/creating. It's awesome for setting up any guardrails around the brainstorming part of the design thinking session.

mpribic11 karma

There’s some things that humans are just better at, period. I think AI at its best augments us so that we have the space to do more meaningful work with more critical thinking. Can’t speak to how psychologists would be using AI in their work but I did just think of this article that speaks to that second point on the success of a robot caregiver https://www.nytimes.com/interactive/2018/11/23/technology/robot-nurse-zora.html and this mental health focused chatbot https://woebothealth.com/. I’m sure as AI evolves those types of outlets might expand but don’t think they’d ever replace a good psychologist.

As far as my personal leveraging of it, I’ll look to areas like child developmental psychology to understand how parallels on how people form relationships with tech or how AI itself could evolve over time! Super important to bring different disciplines into our design and understanding of tech.

mpribic8 karma

There’s a difference between accountability and liability (meaning compliance and the legal aspects of everything). Personally I think as designers, we’re all accountable for what we create and push out into the world— that’s why it’s so important to have conversations about ethics with developers, data scientists, salespeople, etc. Everyone has to be speaking the same language from the outset to avoid a “breaking point” moment in the first place.