maxticket

This is the norm for every company on the internet now. They'll never address a question about policy; they always immediately turn it around to be about YOUR experience. Because if you had a bad time, they'd rather try to make you happy and get a positive Twitter shoutout for doing so than address the actual problem.

Is there a name for this phenomenon? Stamping out small fires to make them seem like the good guys while ignoring the burning forest around them?

I really like social media teams. But this shit isn't supposed to be their job. And I know they don't get paid enough to do what they do, especially when it involves responding to incidents like this. Glad you got the help you needed, but it's a damn shame this is how we have to get it these days.

"Tuts and scowls" sounds like an English breakfast. Like the most English breakfast of all the English breakfasts.

And it certainly isn't "like normal" to cook rice inside her.

Sounds about right.