How do you strategically manage the proliferation of digital services like Uber, Second Closet etc, that do some things in common with O2E (dispatching vehicles to provide a service), but also add digital value that is much cheaper to scale?
Obviously, you and your team have a very strong vision on how to drive growth across your system, but with the Franchise model, what tools are at your disposal when your franchise partners are not in lock-step, and start getting complacent especially after years of success?
lunaragent12342 karma
Brian, thank you for doing this AMA!
Qs:
How do you strategically manage the proliferation of digital services like Uber, Second Closet etc, that do some things in common with O2E (dispatching vehicles to provide a service), but also add digital value that is much cheaper to scale?
Obviously, you and your team have a very strong vision on how to drive growth across your system, but with the Franchise model, what tools are at your disposal when your franchise partners are not in lock-step, and start getting complacent especially after years of success?
What's o2e's 5th brand going to be? :)
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