larossmann

butt fuck often comes to mind when discussing dealing with apple.

Harder. Everything gets smaller, more glued together. The biggest issue is finding parts, LP133WP1-TJAA for the Macbook Air is over $200 from most vendors now.. this is a screen to what is now a five year old laptop. It's BS. There's no reason for this to cost so much, someone in Taiwan is getting rich off this shit.

Yes. It's bullshit. There is no reason for that screen to cost what it does.

a) This is where having a salesman comes in handy. I can spend 30 seconds telling them the truth and they want to burn my store down, or I can spend 15 minutes with them and they want to give me a tip. It really comes down to how you say it, how you spend the time investigating the second "issue", and how you explain yourself.

As I say this business is 5% soldering and tech and 95% psychology.

b) This depends. If they are well paying clients, I'll help them. If they are nice people who just want some additional help who acknowledge that I am busy, I'll help.

If they are not reasonable/nice people, then I will make my answers more and more curt, and go back to multitasking as much as I can. People really often mirror the amount of attention you give them. For people who have no sense of tact and fully comprehend that they are wasting someone's time when that person is very busy dealing with other things, I just stop treating them as human. I might go to the bathroom while they are in the middle of explaining something, turn the air compressor on, etc. Once someone makes it 100% obvious they are trolling me, I troll them back. I never act disrespectful - I won't yell at them, raise my voice, but I will troll them. :)

I get making it thin, and I get it being fragile... but fuck give me parts to fix it!!