We were former customers of imperfect (for the record we love your mission and your idea which is why we signed up in the first place), but recently quit due to consistent issues (by consistent we mean literally every week) with poor quality produce (moldy fruit, damaged produce) or items missing from our order.
Two questions: 1) I know you guys recently went through some significant growth. How has this impacted your day to day operations? I know your customer service staff said you were implementing new protocols, but those didn't appear to happen. Has the growth of your company exceeded expectations?
2). How do your buyers work with wholesalers or farms directly to purchase ugly produce and distinguish it from produce that might not the top quality? We'd consistently get moldy or damaged produce and I fear new customers who are leery of buying imperfect fruit will be completely turned off by the idea if it is inedible.
l3tsplay228 karma
Hi Ben,
We were former customers of imperfect (for the record we love your mission and your idea which is why we signed up in the first place), but recently quit due to consistent issues (by consistent we mean literally every week) with poor quality produce (moldy fruit, damaged produce) or items missing from our order.
Two questions: 1) I know you guys recently went through some significant growth. How has this impacted your day to day operations? I know your customer service staff said you were implementing new protocols, but those didn't appear to happen. Has the growth of your company exceeded expectations?
2). How do your buyers work with wholesalers or farms directly to purchase ugly produce and distinguish it from produce that might not the top quality? We'd consistently get moldy or damaged produce and I fear new customers who are leery of buying imperfect fruit will be completely turned off by the idea if it is inedible.
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