kncrew2674 karma2020-01-18 22:13:00 UTC
"Curb Qualifying" is a real thing. I notice it a lot with people who have been in the business a while, although I wouldn't say I see it my dealership a lot as there is a huge emphasis on our culture and we hold ourselves to a high standard.
I treat every person on the lot the same. Walk up with head up and a smile (not looking at my shoes). Say "Welcome to Mercedes-Benz of XXX, are you finding everything okay?" and go from there. I have dealt with multi millionaires that look like "bums" sometimes and you just never know. Handle every opportunity like your helping your mother buy a car.
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kncrew2435 karma2020-01-18 23:33:49 UTC
As a last resort
kncrew2326 karma2020-01-18 23:08:21 UTC
Yes. Some people will do anything to have a star on the grill. It's unfortunate because I often suggest things to help with their situation (Like leasing a cheaper car to get rid of their negative equity and come back after that lease) but ultimately you have to do what they want.
kncrew872 karma2020-01-18 21:41:16 UTC
Anything you can offer as far as reviews, referrals, guaranteeing you will service with them etc. We eat that stuff up and if you are generally a nice person throughout the process, we noticed. Be willing to come to a deal though.
If we let you walk out of the showroom when the sole issue is difference on price, you probably have a pretty good deal.
kncrew868 karma2020-01-18 21:27:02 UTC
All the time! We host a Mercedes-Benz drivers club every couple months and you will see all those types of cars come through.
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