Highest Rated Comments

kncrew2674 karma

"Curb Qualifying" is a real thing. I notice it a lot with people who have been in the business a while, although I wouldn't say I see it my dealership a lot as there is a huge emphasis on our culture and we hold ourselves to a high standard.

I treat every person on the lot the same. Walk up with head up and a smile (not looking at my shoes). Say "Welcome to Mercedes-Benz of XXX, are you finding everything okay?" and go from there. I have dealt with multi millionaires that look like "bums" sometimes and you just never know. Handle every opportunity like your helping your mother buy a car.

kncrew2435 karma

As a last resort

kncrew2326 karma

Yes. Some people will do anything to have a star on the grill. It's unfortunate because I often suggest things to help with their situation (Like leasing a cheaper car to get rid of their negative equity and come back after that lease) but ultimately you have to do what they want.

kncrew872 karma

Anything you can offer as far as reviews, referrals, guaranteeing you will service with them etc. We eat that stuff up and if you are generally a nice person throughout the process, we noticed. Be willing to come to a deal though.

If we let you walk out of the showroom when the sole issue is difference on price, you probably have a pretty good deal.

kncrew868 karma

All the time! We host a Mercedes-Benz drivers club every couple months and you will see all those types of cars come through.