kenorb

Last time when I called 111 I asked for the number to poison center, but they didn't know what I was asking for. Most of the essential oils have the warning on the label that in case of the ingestion, call the poison center. Does such thing even exist in the UK? If not, who you should contact to for any advice in the middle of the night (whether the thing what you've just ingested it's poisonous or not in the given amount)?

What is the procedure for prank calls?

What's the deal with calls about dying animals? What's the procedure on that?

Isn't the point of the poisons database (which you've access) to estimate the toxicity of certain essential oils? E.g. how much it's toxic based on the ingested amount (but given situation that no actual ingesting is involved, so you've no excuse about that you cannot diagnose, so you're on safe side)? For example if I'm calling and tell you that I'm not interested in my diagnosis or I didn't take it (which I may lie for the purpose of not being pressured to go to A&E, but aiming only to get some meaningful information), can you tell me some kind of scale (e.g. 1-10) of toxicity of specific oils based on its name? I would suspect I won't get that. So I feel like calling 111 (note it's non-emergency number), you still speak with people which are following some fixed schema (I'd imagine UML) which they were tough to follow strictly and if you want to get some meaningful information about toxicity of certain substances, you won't get one (because possibly it's not covered in the flow). Is there any more suitable number to call with such toxicity requests in the UK? If not, is there any workaround in your flow which you follow what should I tell over the phone, so such information about toxicity can be retrieved from your poisons database over the phone (btw. is this db online, or internal)?

Have you ever had to talk with automated assistant/voice and thinking wtf?