kcb203

The first paragraph of the instructions says to include the state:

"IMPORTANT: Lemon Laws vary from state to state. If your question pertains to the Lemon Law, I cannot provide you with an answer unless you include your state of residence and the state in which you registered your vehicle for the first time. Thank you."

My friends bought a used 2009 VW minivan from a non-VW dealer about six months ago in Virginia. The transmission had already been replaced once before they bought it with ~30k miles. A couple days ago, the transmission died while on a family road trip with their four kids about 400 miles from home. It took two days for the VW dealer to diagnose the problem and determine the van needed a new transmission. Meanwhile, the family is stuck with two or three days of hotel bills and a one-way car rental home. VW won't do anything even though it's the second transmission replacement on a car that now has 36k miles. No warranty from the Acura dealer that sold it to them new. Any suggestions? Virginia resident and car bought and registered in Virginia. The father is a Marine who had to rent a car and drive home leaving his family behind to deal with the mess to avoid being AWOL.

Not much of an AMA if your answer to most questions is "I'm not licensed in your state. Here's a list of lawyers."