jordanzzz

Not even cut and paste. You fill out the info and then the system fills in blanks with automated phrases so F1-F12 are all different ones so F1 might be: "Thank you, NAME, for chatting with us give me a moment while I look into this issue" and so on.

That was not the policy when I started about 2 years ago. Could credit two PPV up to I think $15 no questions asked at any time once every year. This didn't extend to fight nights that got ordered though.

Not OP but look for a light box, on eBay you can find one for $20, essentially lets you have a nice background and control the lighting. The next step is keeping the pictures consistent, it looks off if the pictures location/zoom etc keep moving. Hope this helped.

The phillipines is the huge region they outsources to. If you call in for tech support for residential I was told they only have centers in the Phillipines now for that. Other departments like retention still have state side centers though.

Be sweet to the reps. Even if its your 5th call don't ever say: "omg this is the 5th time I'm calling here". Cause it doesn't help one bit. We open the account we will see the notes and know that you've called in. Being a dick means you get put on hold and you have way less of a chance. Tech support has the most leniency with things. They have a credit limit they can give and can handle a lot of requests because most of the time they are trained in other things. Like if you have a billing questions they can explain your bill and do all that. If you want a credit its usually easiest to speak with them because short calls help their stats. Also if you sign up for the survey before the call and drop that in the conversation it helps as well cause the phone survey feedback goes direct to their supervisor.