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innaison1128 karma

Hi Scott,

I emailed you about something specific, and you gave me personal advice based on my situation and even monitored the flights for a little while to make sure I got the right price. That experience really stood out because I didn't even expect a response. You're absolutely amazing.

My question is, how are you able to keep a personal touch while probably getting hundreds of requests (if not more)?

Edit: also, do you see Sydney/Auckland flights being cheap any time soon? (From the east coast)