immnamna1

Big fan and at 43, probably way outside of your target demographic.

So anyway... I decided to introduce my wife to Robot Chicken one night. So I turn it on and it's the Tooth Fairy 'alternate versions' episode. My wife is not squeamish by any means, but the episode was so disturbing to her that it has ensured that I can peacefully watch Robot Chicken by myself for the rest of my life.

Thank you. (No really, it was just the beer and drugs that made me want to share it with her anyway.)

That would be considered a 'life' change. Like if you have a baby, get married/divorced, etc.. during the middle of the year.

I have spent most of my adult life (about 15 years) helping non-techy people use their companies technology.

So, I was asked recently by an older friend of mine to help her sign up and see what her options were. I told her I will get back to her in a week or so after I sign up. I ran into what some people are describing below where it cannot finish my verification and repeated attempts to finish all failed. I called the help line and thru the conversation with the rep, I think I figured out one factor that could really help.

The rep asked me for my SS# so that she could find my application. I told her that I did not enter it because it is marked 'optional', but I have my application number. She said that she could not look up my app based on that number and recommended that I try again later.

Instead, I restarted the process using a different email address and this time I treated ALL fields as mandatory. When I entered my SS#, I started getting standard ID verification questions like you would get if you were applying for credit (Did I ever live at any of the below, Which company services my student loans,etc..) and knew I was on a better path.

I got to the end and it said I was verified, then moved me along to the part where you start reviewing policies, but gave a message 'Not verified". I backed up to the beginning of the registration process and 'most' of the fields were prefilled, but it some I had to re-enter. As soon as I finished my second run thru, it all worked and I now can see my options.

My assumptions based on those results:

1. Take down the damn 'optional' tags on the SS#. It's not optional.
2. There is a lag in final verification processing that is longer than it takes to transfer you to the part where you start looking at policies.

I think if you could get it up the chain to at least remove those stupid 'optional' tags, you would be doing a great service.

Good luck!

Hi Alyssa Milano! Old guy that has been a fan forever, thanks for doing this!

Immediately following the first time that I saw you speak for the ASPCA I began donating monthly. This was a couple of years ago now and have been waiting for them to send me a button that lets me skip the commercials, as an active donor.

Do you have any strings you can pull to help me out here?

Fun fact: I cannot not read your name in Tracey Morgans voice anymore.

Any chance that you will show up in the upcoming Avenger's movie to give Peter Quill the thrill of his life?

Before Thanos smacks him down...