hardlybacon

Yes there's an unspoken limit of 12 among employees and it's great because I hate to see the donuts go to waste and my wife loves me for it Absolutely not, against policy and how dare you even suggest that.

Real estate.

They definitely have the better donuts, no doubt. But our coffee is so much richer.

Best came maybe a week into the job. I had my "I'm New" badge on and very badly messed up this one guy's drink AND food, but he was very cool about it, very patient, and now he's one of our regulars. Great guy.

Worst came just yesterday actually. This lady came into the drive-thru mumbling and not facing the microphone, so when she drove up to the window and I asked her to repeat her order, she looked away and mumbled again. When I tried to ask her to repeat it again, she got unbelievably mad and handed me some money and a gift card. I swiped her card then used the money to cover the difference, but when I tried to hand her her latte she straight up refused and said she wanted the card, the paper money, and the corresponding amount of points on her card as if she made the purchase. After literally 5 minutes of back and forth between me, the employee who initially took the order, and the lady, she ended up speeding off with the money and the card, but angrily threw the latte back into the window in response to repeatedly being told she could not just "get the points anyway". It was terrible, it shook the employee up quite a bit (she's rather new), and it caused a 13 car buildup for drive-thru. That's 12 cars deep plus however many customers we had up front. It was the worst experience I've ever had at work and the situation led to a couple more wrong orders for drive-thru.

Brewing at DD is an art that should be done only by the employees who are experienced.

I don't mean to sound like I'm putting on airs, but that's true. Brewing needs to be done in a certain order in a certain time and in a certain way but we just let anyone do it in order to maintain speed and quantity.