fishknight

Ive dealt with applecare staff a lot over the phone and theyre always very personable and theres never any hold times, its always enjoyable. However, product knowledge seems weirdly low for a relatively specialized support team. Is it just a case of frontline staff spending all day on password resets and never talking about anything challenging? Or is there a huge amount of employee turnover? Or is it just a "send anything vaguely technical to the next team up" policy? Ive only had to call about iOS devices.

I just assumed they'd naturally osmose a lot more than I would, working with iphone stuff all day. But thats okay, everyone Ive dealt with has been awesome anyway.