fast_mover

This is a fantastic AMA. Thank you for your service!

Do you find that review sites likes Yelp! often align with the perspectives of a food critic, or do they tell a different story? I've seen a lot of restaurants get hammered in critic reviews, but their guest/patron ratings remain high.

Curious to hear your take on the role of crowdsourced review sites before, during and after the restaurant review process (if they play a role at all).