digitalstomp

Op this question is orthe you. A couple of weeks ago I called to cancel my service since another ISP finally is in my area. After getting through the automated system I was talking to retention. The rep asked all my information, etc then asked why I was leaving, to which I replied I signed up with a new ISP; the call then disconnected. I called back and got the same representative (I think) and was again asked a series of questions. Eventually the rep again asked why I was leaving, to which I again replied I signed up with someone else. The call disconnected again.

I called yet a third time and instead went to the account/billing dept. I asked politely to speak to a supervisor and was refused. I didn't take no for an answer and insisted. The rep put me on hold for 10ish minutes then came back and said she was still looking. She then put me on hold again for 15 minutes and came back to say she still can't find a supervisor and offered to stay on the line during my call with retention. I finally relented and said ok after she verified I'd be speaking with the retention supervisor. She began the "transfer" and the call disconnected.

I called again and went to the add service department. I asked to speak to a supervisor. She explained that her supervisor couldn't help due to what department she was in. I then exhaustedly explained my previous efforts and she finally transferred me to someone who got my service cancelled (albeit two weeks before I requested).

During this time I wasn't hostile or rude; I was very kind the whole time and just wanted to get my service cancelled. I would like to file a complaint with Comcast but due to the fact that none of the reps will even let me speak with their supervisors I don't know what to do. Do you have any suggestions?

Thank you. I thought about all of these possibilities (including my phone dropping) but ended up deciding it was too big of a coincidence for my first two calls to drop after I said the exact same sentence =p In a couple of weeks I will go to the office in person to confirm that everything is cancelled instead of calling the 800 number.

I cannot say I know much about this, but what I do know is that one of my economics teachers in college had this condition. He was in his late 50s and seemed to be healthy. He was treated the same way op was. About a year after I graduated I heard from my program director that he had died. She said she saw him a few hours before and that his skin was ashen, that he wasn't being cheery and talkative in the halls as normal, and that he said he was going home early. One of the medical program instructors was coming back from lunch and found him in his car in the parking lot, deceased.