defstars

I work at Gamestop and I've had 3 customers with the same problem where their brand new 3ds doesnt read the games. I've called nintendo all 3 times and every time Nintendo says its physical damage and the customer will be charged to get it fixed. And of course, the customers always gets pissed at me. Can you explained to me why the manufacturer warranty does not cover this? And why the customer is being blamed that it was physical damage?

Prehaps nintendo should add a water mark where the games go

There were no error messages. The game just would never show up on the menu. And I would try multiple games just to rule out that it was just a defective game.