chosen_pessimist

I've always wondered what happens when someone who calls in doesn't speak English?

Also, how important is it to give your location at the start of the call?

Oh that's neat about the language line, I've never heard about that. I live in a bilingual city where I'm sure many of the operators are also bilingual, but I figured every now and then they encounter a language other than what they're familiar with.

I ask about the location thing because the three times I've had to call the first thing out of my mouth was "I'm at blah blah address and this is what happened..." and it seemed like it threw them off.

Thanks!