chillysea21

I will definitely handle it, thank you for alI your help! I received yet another call this morning my from 855-657-7202. I told her my issue and she said that in her system it says that I recently changed my plan and no longer was a Comcast customer. She said she was calling to see why I cancelled, and if I would like another offer. The rep was understanding after I declined and placed a note on my account, but said it would take 30 DAYS to take effect. She also stated that paying in advance like that was unusual for them to request. I have no idea what's going on, or who has my information. Thanks for this subreddit.

That was my exact thought process when trying to downgrade. I think you're right, it must be a third party member. Does comcast sell their information to third parties? Because these calls have been happening for almost a month now..almost the amount of time i've had this new service (im a first time customer). I seen on CNN how a man recorded his 18 minute battle to cancel his service. The number is (800)717-9396.

Last month I signed up for comcast. Since then I have been receiving many phone calls from comcast, half of which no one said anything and hung up on me. I had planned on calling them that day in order to downgrade my plan to just internet to save money. It took two reps, a $2.00 change plan fee and an hour of my time to get it changed. One of the reps offered me a deal that was 'listed on my account', and could save me a lot of money. When I showed no interest in the deal he continued to push on and asked why I would choose not to save on my bill. Said that in order to save on that plan I needed to 1. pay my bill, 2. pay up to 6 months in advance and 3. pay the change plan fee, an estimate of around $300 something dollars... I thought I was being scammed. Ten minutes later I'm still on the line with this guy, and then he asks if I know that my bill is due. Rep:"Do you plan on paying?" Me: of course I know about my bill. I will pay it. Sir, all I want to do is downgrade my plan. That's it. I don't need a deal. Rep: "Well if you don't pay your service will be terminated", Me: "I fully understand that". He sounded agitated when thanking me for being a customer and hung up on me. I then had to call comcast two more times and wait for the next available rep. She explained that they don't offer internet-only plans, and that an cable/internet plan would be cheaper that it by itself. I was offered 3 more possible deals and put on hold. In the end my plan did get changed, but i'm still receiving calls from comcast reps about cable deals. Today I had to tell a rep to put me on a do not call list, and AGAIN I was offered a deal. Im tired of comcast but it seems the media giant is the only option. Why are reps harassing and pushing us like this?