averageveryaverage

Shit. Me too. Not the baseline seats part though. I don't even live in NY, I was just there for TG break.

I just read an article recently about why people hate automated call centers so much and the gist of it was, most of what humans want when they need help is to just hear another human. Can't wait for pilots in bad weather or who've lost an engine being told "Please listen closely as our menu options have changed. Press 1 if this is a gear issue. Press 2 if this is an engine issue. Press 3 if this is a weather issue. Press 4 if you would like to hear these options again."