altoidcase

Do you have any "go to moves" to help make a guest's experience even better? Like if there is someone that you find very pleasant or appreciative?

Yeah that's what I meant. I guess it's things like those that may seem small but actually end up making people feel special. So, good on you. Sounds like you do a great job over there.

You know, some of that awkwardness is coming from them not knowing what to do either - because they are trying not to make you feel bad. Maybe knowing that it's all coming from a good place will ease the eye-contact scenario for ya